Business Intelligence
Transform order data into strategic decisions
Turn order management data into actionable insights with OneStock’s Business Intelligence . Monitor performance, optimize operations, and drive profitability through real-time analytics embedded directly within your OMS platform for seamless access.
Make data-driven decisions to increase, revenue, margin and customer satisfaction
Gain operational visibility
Gain complete transparency across omnichannel operations with out-of-the-box dashboards covering Orders, Returns, Fulfillment, and Cancellations. Monitor daily performance, identify bottlenecks in real-time, and benchmark store fulfillment methods for continuous optimization.
Data-driven decisions
Move beyond reactive reporting to proactive strategy with advanced drill-down capabilities and period-over-period comparisons. Analyze store contribution, carrier performance, and time-to-customer metrics to understand why events happen and what actions to take.
Monitor real-time performance
Track key performance indicators as they happen, enabling rapid response to operational challenges.
Optimize strategic planning
Leverage historical data and trend analysis to inform long-term decisions. Identify cancellation patterns, evaluate ROI of omnichannel scenarios like Ship from Store, and use data-backed insights to optimize inventory distribution and fulfillment strategies.
Core Features of OneStock BI
Comprehensive analytics capabilities for omnichannel excellence
Strategic dashboards
Access pre-configured, best-practice dashboards built specifically for commerce operations. Organize critical insights across four key business pillars designed to address the most pressing challenges in omnichannel order management and fulfillment optimization.
Advanced data exploration
Use powerful drill-down capabilities to move from high-level KPIs down into granular dimensions. Apply field sub-selection and filters to customize views, ensuring your data always answers your most pressing business questions.
Multi-level analytics tiers
Choose between Standard Analytics for daily operational monitoring and the advanced BI Suite for strategic analysis. Both tiers maintain consistency across the platform while serving different user needs from store associates to C-level executives.
Flexible data export & integration
Export dashboards to multiple formats for sharing across the organization. Leverage APIs, batch exports, or real-time event streams to integrate OMS data with enterprise data warehouses, external BI tools, or data lakes.
OneStock Business Intelligence in action
Optimizing store fulfillment performance
Retail operations teams compare Ship from Store performance across locations using the Inventory Locations dashboard. Analyzing preparation times, order claim rates in competitive allocation scenarios, and fulfillment success rates helps share best practices network-wide and improve store contribution to digital sales.
Reducing order cancellations
Ecommerce managers use the cancellations dashboard to identify root causes of order failures. Drilling down into specific cancellation reasons like inventory accuracy issues, exceeded preparation times, or capacity constraints enables targeted corrective actions and refined orchestration rules.
Improving carrier & delivery performance
Supply chain leaders monitor order fulfillment dashboards to evaluate carrier performance including on-time delivery rates, average time-to-customer, and cost per shipment. This data informs carrier selection strategies and helps balance speed, cost and customer satisfaction.
Improved returns management
Customer service and finance teams analyze the returns dashboards to understand return patterns, processing times, and profitability impact. Insights on return reasons, exchange rates, and refund timelines enable retailers to optimize reverse logistics and improve post-purchase experiences.
How It Works
Unified data foundation
OneStock consolidates all OMS-related data, including inventory positions, order events, promise calculations, orchestration decisions, fulfillment execution, returns and customer interactions into a single, coherent real-time data model ensuring a consistent single source of truth.
Automated data processing
Data is extracted from order collections and processed into a high-performance Elastic Cube structure, ensuring complex data sets are aggregated and ready for fast analysis without impacting operational performance.
Standardized reporting framework
Custom workflow states for orders, parcels, and line items are mapped to standard BI states, allowing retailers to compare performance accurately across different business models and customized operational workflows.
Interactive dashboard access
All BI analytics are available directly within the OneStock software, eliminating platform switching. Users interact with pre-built dashboards, apply filters, drill down into dimensions, and export insights in multiple formats.
Continuous insights & optimization
As new data flows in, dashboards refresh daily (BI Suite) or in real-time (standard analytics), ensuring teams always have the latest performance metrics for continuous monitoring and data-driven optimization.
What data sources does OneStock Business Intelligence analyze?
OneStock Business Intelligence consolidates data from all modules within the OneStock OMS platform, including unified inventory, delivery promise, intelligent orchestration, ship from store, customer service, unified returns, and store experience. This comprehensive data foundation ensures end-to-end visibility across the entire customer journey from pre-purchase promise to post-purchase fulfillment and returns.
How quickly can we access insights after implementing OneStock BI?
Standard Analytics are available immediately upon OneStock implementation, providing real-time monitoring of daily operations. The advanced BI Suite, which offers strategic dashboards and deep-dive analysis, can be activated as an additional module. Data is refreshed once per day in the BI Suite’s high-performance Elastic Cube structure, ensuring consistently fast query performance without impacting operational systems.
Can we customize dashboards or create our own reports?
Yes. While OneStock provides comprehensive out-of-the-box dashboards designed for retail best practices, the BI Suite also supports the creation of custom, retailer-specific dashboards. Additionally, OneStock offers flexible data export capabilities, allowing you to extract raw OMS data to your own enterprise data warehouse or external BI tools for fully customized analysis and integration with financial, customer, or marketing data.
How does OneStock ensure data accuracy in reporting?
OneStock uses a States Mapping concept to standardize reporting across customized workflows. Custom workflow states for orders, parcels, and line items are mapped to standard BI states, ensuring consistent and accurate performance comparisons even when retailers have highly tailored operational processes. This unified approach eliminates data silos and ensures a single source of truth across all reporting.
What level of technical expertise is required to use OneStock BI?
OneStock Business Intelligence is designed for business users, not just data analysts. The dashboards are embedded directly within the OneStock Backoffice with intuitive interfaces that require no technical expertise to navigate. Users can apply filters, drill down into dimensions, and export insights without any coding or database knowledge. For more advanced use cases, IT teams can leverage APIs and data export capabilities to integrate with enterprise systems.
Discover a pivotal tool to optimise sales, manage costs and enhance customer satisfaction.
