Operational Assistance with Robin
Improve your efficiency with AI
Leverage our MCP tools and Robin, our integrated AI agent, to proactively configure, detect, resolve, and prevent issues
Efficiency for all your teams: store associates, business users, developers and customer service agents
Save time, become an expert
Get work done fast with Robin, OneStock’s on-demand assistant. Use guided natural-language configuration to create and tune orchestration rules and delivery promises—deploy optimized routing and policies in minutes without technical support.
Supercharge Customer Services
Resolve customer requests faster with Robin. Use guided natural-language to locate orders, diagnose issues, and execute bulk fixes, reducing ‘where is my order’ inquiries and accelerating time-to-resolution while preserving full audit trails.
Anticipate order issues
Detect stockouts, capacity breaches, and routing delays before they affect delivery promises. Robin continuously monitors fulfillment signals, sends predictive alerts, and recommends pre-emptive actions, reducing cancellations and protecting customer promises.
Delegate to third-party agents
Delegate operational tasks to external conversational agents and platforms via the MCP server. Orchestrate workflows across OneStock and third-party systems using MCP connectors and APIs to centralize control and automate handoffs.
The single interface to OneStock AI. Meet Robin
AI assistance tailored to each role in your organization
For business users
Configure OneStock faster. Robin accelerates complex orchestration rule configurations, provides instant insights into omnichannel performance, and helps business users fine-tune workflows without technical expertise. Describe your business goals in natural language and Robin translates them into optimized platform configurations.
For Customer Service
Transform customer service efficiency with AI-powered order intelligence. Robin provides instant order summaries across complex fulfillment scenarios, recommends the best next step for each situation, and enables bulk actions on multiple orders. Customer service teams resolve inquiries faster and reduce Where Is My Order (WISMO) inquiry.
Robin for store teams
Empower store teams with intelligent task management and exception handling. Robin summarizes store health metrics, recommends task sequences and priorities, and facilitates issue treatment for ship-from-store and BOPIS orders. Store associates resolve exceptions faster with clear guidance and one-tap actions directly in the mobile app.
For developers
Accelerate integration work and troubleshooting with AI-powered assistance. Robin helps developers create and manage third-party connectors, facilitates monitoring and debugging, and makes extensibility easy through natural language configuration. Build custom workflows and integrations faster with intelligent code suggestions and error resolution.
Robin AI in action
Orchestration rule configuration
Robin helps experts create and modify orchestration rules that assign orders to the optimal stock location. Use natural-language prompts to build, test and deploy rulesets quickly—reducing configuration time and ensuring orders route to the best fulfillment source.
Delivery promise configuration
Robin lets experts configure delivery promises and create multiple routing strategies rapidly. In complex supply chains with many routing permutations, Robin accelerates route creation, comparison and deployment—ensuring accurate promises at scale and reducing manual tuning.
Find orders instantly
Robin enables customer service agents to find any order using natural-language queries across large order volumes. Retrieve full order context, fulfillment status and exception flags in seconds to diagnose issues and trigger next-best actions without manual search.
Monitor orders & trigger failover
When an order isn't processed as expected, for example if a store misses an SLA, Robin detects the exception, triggers competitive allocation to alternate fulfillment locations, notifies the right teams with full context, and updates delivery promises, all to protect the customer commitment.
How it works – Customer Service Example
Request received
A customer service agent receives a request to list specific orders with multiple attributes, for example: date range, status, SKU, store, or exception type.
Open OneStock Customer Service App
The agent opens the OneStock customer service application to access order search, filters and operational tools.
Describe request in natural language
The agent types the search request in natural language, for example: “find all unshipped orders for SKU 5014569 between Feb 1–10 with pick failures”.
Robin applies filters & returns results
Robin interprets the request, applies filters across order data, and returns a validated list of matching orders including status, exception flags and recommended next actions.
Download & act
The agent reviews the results, downloads or exports the order list, and triggers next steps (bulk updates, reroutes, escalations or customer communications).
What is order exception management software?
Order exception management detects, routes and resolves deviations that block standard fulfillment (stockouts, routing failures, capacity breaches, delivery delays, payment or address errors). OneStock assigns ownership, enforces SLAs, triggers automated workflows and logs full audit trails. Robin adds role-based recommendations and automations to speed resolution.
How does Robin AI agent help different teams manage exceptions?
Robin delivers role-specific operational assistance: developers get troubleshooting and connector guidance; store associates see store health and task priorities with one-tap actions; customer service receives instant order summaries, next-best actions and bulk operations; business users get natural-language configuration and rule recommendations.
What types of order exceptions can OneStock detect and resolve?
OneStock detects and resolves exceptions such as stockouts, store claim failures (SLA misses), capacity threshold breaches, carrier or preparation delays that threaten delivery promises, orchestration rule violations, payment capture failures and address validation errors. Robin classifies severity and triggers actions (reroute, update promise, release/hold, escalate) with full context.
How does OneStock measure exception management performance?
OneStock exposes real-time dashboards and BI for exception analytics. Key metrics: exception rate, mean time to resolution (MTTR), exception cost per order, root-cause distribution and resolution effectiveness. All exceptions include full audit trails to identify patterns and refine orchestration rules for continuous improvement.
Can Robin help configure orchestration rules for exception prevention?
Yes. Robin is an on-demand OneStock expert. Describe goals in natural language and Robin analyzes current settings, suggests optimized orchestration rules, helps create or refine workflows, and lets users review and deploy changes—accelerating complex configuration without deep technical skills.
