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Commerce is being rewritten. AI agents now browse, compare and purchase on behalf of customers , evaluating availability, calculating delivery windows, making decisions in seconds.
This hub tracks what’s actually happening at the intersection of AI and commerce execution: the protocols reshaping how agents connect to retail systems, the operational challenges most organisations aren’t ready for, and the strategic decisions that will separate those who participate in agentic commerce from those who compete in it.
No hype. No speculation. Research, analysis and practical frameworks for retail digital, ecommerce and operations leaders navigating the shift. Right now.
42 pages covering protocols, promise integrity, the maturity model and the architectural shift every retail leader needs to understand.
Agentic AI
in retail by 2023
Executives raising
AI budgets
Protocols are accelerating the agentic commerce infrastructure. But they solve the connection problem, not the truth problem. Hereβs why operational truth is the real battleground.
An OMS that serves as the system of truth for inventory availability, customer promise and order execution becomes the foundation for truly intelligent, agentic commerce
Klarissa Marenitch, Retail CTO, Cognizant
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