In-store appointment: how to relaunch sales and personalize the customer experience? RougeGorge Lingerie: a case study
The COVID-19 crisis has forced retailers to modify the services they offer to combine economic recovery with health security. Relaunching sales and personalizing the customer experience have become a priority, and these have been made possible, in particular, by the implementation of in-store appointments. Our client RougeGorge Lingerie implemented this omnichannel solution, which they named ‘Click & RDV RougeGorge’.