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Omnichannel Experience

Omnichannel scenarios

Ship From Store Ship From Store Use and dispatch store stock to fulfil online sales /dist/images/navbar/ScenariosOmnicanal-ShipFromStore.jpg Click & Collect Click & Collect Allow customers to collect online orders from store /dist/images/navbar/ScenariosOmnicanal-ClickAndCollect.jpg Order in Store Order in Store Offer customers the possibility of buying the full range in store, including out-of-stock items or in range extension /dist/images/navbar/ScenariosOmnicanal-OrderInStore.jpg Reserve & Collect Reserve & Collect Increase your conversion rate by allowing online shoppers to reserve items in their chosen store /dist/images/navbar/ScenariosOmnicanal-EReservation.jpg

Customer experience

Delivery Promise Delivery Promise Ensure reliable and accurate delivery information for your customers /dist/images/navbar/ExperienceClient-PromesseDeLivraison.jpg In-Store Appointment In-Store Appointment Offer customers a special experience by allowing them to book In-Store personal Appointment /dist/images/navbar/ExperienceClient-PersonalStylist.jpg Self Service Returns Self Service Returns Allow your customers to return their order wherever they want /dist/images/navbar/ExperienceClient-RetoursLibreSerice.jpg Product Recommendation Product Recommendation Make intelligent product recommendations based on multichannel data /dist/images/navbar/ExperienceClient-RecommandationProduit.jpg
Solution

OMS CLOUD SUITE

ORDER MANAGEMENT

Distributed Order Management

Unified stock (ATS) Unified stock (ATS) Keep control of all your stock available for sale /dist/images/navbar/DistributedOrderManagement-UnificationDesStocks.jpg Future Stock Future Stock Maximize your revenue whilst minimizing your inventory /dist/images/navbar/DistributedOrderManagement-UnificationDesStocks2.jpg Order Orchestration Order Orchestration Optimise the processing of every order and take full advantage of being omnichannel /dist/images/navbar/DistributedOrderManagement-Orchestration-des-Commandes.jpg Delivery Promise (ATP) Delivery Promise (ATP) Ensure reliable and accurate delivery information for your customers /dist/images/navbar/ExperienceClient-PromesseDeLivraison.jpg Carrier / Logistic Carrier / Logistic Connect easily and quickly to all your carriers /dist/images/navbar/DistributedOrderManagement-Transport-Logistique.jpg

Customer service

Order Management Order Management Keep control of all your stock available for sale /dist/images/navbar/ServiceClient-GestionDesCommandes.jpg Returns Management Returns Management Optimise the processing of every order and take full advantage of being omnichannel /dist/images/navbar/ServiceClient-GestionDesRetours.jpg Omnichannel Analytics Omnichannel Analytics Ensure reliable and accurate delivery information for your customers /dist/images/navbar/ServiceClient-OmnichannelAnalytics.jpg

STORE DIGITALISATION

Store operations

Store Fulfilment Store Fulfilment Optimise picking and shipping of items from your stores /dist/images/navbar/LogistiqueMagasin-StoreFulfilment.jpg Store as a Warehouse Store as a Warehouse Benefit from the reliability of processes normally used in warehouses for your in-store operation /dist/images/navbar/LogistiqueMagasin-StoreAsAWarehouse.jpg Stocktake / Transfer Stocktake / Transfer Improve the tracking and flow of your store stock /dist/images/navbar/LogistiqueMagasin-InventaireTransfert.jpg

Store associate app

Order in Store Order in Store Allow store associate to take an order in store for a product that is out of stock on the shelves /dist/images/navbar/TabletteVendeur-OrderInStore.jpg Mobile POS Mobile POS Enable store staff to take bankcard payments on their devices /dist/images/navbar/TabletteVendeur-MobilePOS.jpg Returns Returns Easy management of in-store returns by store staff /dist/images/navbar/TabletteVendeur-RetoursClients.jpg Clienteling Clienteling Equip store staff with store associate app, connecting customer and product data at all touchpoints /dist/images/navbar/TabletteVendeur-Clienteling.jpg
Technology
Technological Approach Salesforce connector Ecosystem
Customers
Resources
Ship From Store White Paper Order Management System White Paper Webinar
Company
About Careers
Blog
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FR DE IT ES

Blog

09/03/2021

par Alice Malby

Ship From Store Order Orchestration / Management Omnichannel events

OneStock's Order Management System wins the 'Best Connected Retail Solution' award at the Reta Awards 2021

The EHI Retail Institute has honoured OneStock's Order Management System at the Reta Awards 2021 with the 'Best Connected Retail Solution' award.

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25/02/2021

par Florence Bolo

Ship From Store Order Orchestration / Management Web to Store

Dark Stores, an Omnichannel Retailing Must-have

For almost a year now, the retail sector has been under considerable strain. Meanwhile, the e-commerce boom continues. So what are the new challenges facing stores?

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04/02/2021

par Florence Bolo

Ship From Store Order Orchestration / Management Web to Store Digitalisation POS

OneStock featured in Forrester's Now Tech OMS report

Forrester recently released its Now Tech: Omnichannel Order Management Systems, Q1 2021 Forrester’s Overview Of 30 Omnichannel OMS Providers. OneStock highlighted as the leading European OMS.

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