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Omnichannel Experience

Omnichannel scenarios

Ship From Store Ship From StoreUse and dispatch store stock to fulfil online sales/dist/images/navbar/ScenariosOmnicanal-ShipFromStore.jpg Click & CollectClick & CollectAllow customers to collect online orders from store/dist/images/navbar/ScenariosOmnicanal-ClickAndCollect.jpg Order in StoreOrder in StoreAllow customers to place an order in store for a product that is out of stock on the shelves/dist/images/navbar/ScenariosOmnicanal-OrderInStore.jpg Reserve & CollectReserve & CollectIncrease your conversion rate by allowing online shoppers to reserve items in their chosen store/dist/images/navbar/ScenariosOmnicanal-EReservation.jpg

Customer experience

Delivery PromiseDelivery PromiseEnsure reliable and accurate delivery information for your customers/dist/images/navbar/ExperienceClient-PromesseDeLivraison.jpg Personal StylistPersonal StylistOffer customers a special experience by allowing them to book in-store personal appointments/dist/images/navbar/ExperienceClient-PersonalStylist.jpg Self Service ReturnsSelf Service ReturnsAllow your customers to return their order wherever they want/dist/images/navbar/ExperienceClient-RetoursLibreSerice.jpg Product RecommendationProduct RecommendationMake intelligent product recommendations based on multichannel data/dist/images/navbar/ExperienceClient-RecommandationProduit.jpg
Solution

OMS CLOUD SUITE

ORDER MANAGEMENT

Distributed Order Management

Unified stock (ATS)Unified stock (ATS)Keep control of all your stock available for sale/dist/images/navbar/DistributedOrderManagement-UnificationDesStocks.jpg Order OrchestrationOrder OrchestrationOptimise the processing of every order and take full advantage of being omnichannel/dist/images/navbar/DistributedOrderManagement-Orchestration-des-Commandes.jpg Delivery Promise (ATP)Delivery Promise (ATP)Ensure reliable and accurate delivery information for your customers/dist/images/navbar/ExperienceClient-PromesseDeLivraison.jpg Carrier / LogisticCarrier / LogisticConnect easily and quickly to all your carriers/dist/images/navbar/DistributedOrderManagement-Transport-Logistique.jpg

Customer service

Order ManagementOrder ManagementKeep control of all your stock available for sale/dist/images/navbar/ServiceClient-GestionDesCommandes.jpg Returns ManagementReturns ManagementOptimise the processing of every order and take full advantage of being omnichannel/dist/images/navbar/ServiceClient-GestionDesRetours.jpg Omnichannel AnalyticsOmnichannel AnalyticsEnsure reliable and accurate delivery information for your customers/dist/images/navbar/ServiceClient-OmnichannelAnalytics.jpg

STORE DIGITALISATION

Store operations

Store FulfilmentStore FulfilmentOptimise picking and shipping of items from your stores/dist/images/navbar/LogistiqueMagasin-StoreFulfilment.jpg Store as a WarehouseStore as a WarehouseBenefit from the reliability of processes normally used in warehouses for your in-store operation/dist/images/navbar/LogistiqueMagasin-StoreAsAWarehouse.jpg Stocktake / TransferStocktake / TransferImprove the tracking and flow of your store stock/dist/images/navbar/LogistiqueMagasin-InventaireTransfert.jpg

Store associate app

Order in StoreOrder in StoreAllow store associate to take an order in store for a product that is out of stock on the shelves/dist/images/navbar/TabletteVendeur-OrderInStore.jpg Mobile POSMobile POSEnable store staff to take bankcard payments on their devices/dist/images/navbar/TabletteVendeur-MobilePOS.jpg ReturnsReturnsEasy management of in-store returns by store staff/dist/images/navbar/TabletteVendeur-RetoursClients.jpg ClientelingClientelingEquip store staff with store associate app, connecting customer and product data at all touchpoints/dist/images/navbar/TabletteVendeur-Clienteling.jpg
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