For almost a year now, the retail sector has been under considerable strain. Meanwhile, the e-commerce boom continues. So what are the new challenges facing stores?
Forrester recently released its Now Tech: Omnichannel Order Management Systems, Q1 2021 Forrester’s Overview Of 30 Omnichannel OMS Providers. OneStock highlighted as the leading European OMS.
The COVID-19 crisis has forced retailers to modify the services they offer to combine economic recovery with health security. Relaunching sales and personalizing the customer experience have become a priority, and these have been made possible, in particular, by the implementation of in-store appointments. Our client RougeGorge Lingerie implemented this omnichannel solution, which they named ‘Click & RDV RougeGorge’.
Since 15 June, non-essential businesses have been able to reopen and customers have returned to stores by following social distancing rules and health guidelines. OneStock offers a range of solutions, adapted to this post COVID-19 context, that can be quickly deployed to boost sales. Here, we focus on a popular delivery method, Contactless Click & Collect.