The Luxury industry’s go-to OMS

LVMH
TedBaker
Hobbs
ba-sh
GuildeOrfevres
JulienDOrcel
Figaret

The best in Order Management Systems to deliver the best customer experience!

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Certain topics are particularly relevant to luxury. The personalisation of the customer experience, the in-store experience, which we want to make exceptional, and the improvement of ecommerce services.”
Portrait Laetitia Roche-Grenet

Laetitia Roche-Grenet

Business Synergies Director
LVMH

Luxury and omnichannel: Putting the customer first every time!

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Excellent product availability
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Reliable and accurate delivery times
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Large choice of delivery methods
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Personal relationship with sales staff
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Personalised and secure shopping experience
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Efficient customer service
An OMS was a strategic priority for us. It is an important project that addresses the challenge of combining a brand’s uniqueness and exclusivity with a high level of service and reliable delivery promises. We are merging the web and physical networks, with the ultimate goal of customer satisfaction and improved profitability.
Portrait Pierre Arnaud Grenade

Pierre Arnaud Grenade

Global CEO
ba&sh

The omnichannel solutions most used by our luxury clients

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Order in Store

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In-store or virtual Appointments

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Click and Collect

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Returns Management

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Delivery Promise

Delivery Promise – THE key solution for luxury brands

To satisfy your customers, your ecommerce services must be as high quality as the services provided in-store. Our Delivery Promise will allow you to display valuable information on your product description pages, including: 

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The available delivery options
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The associated deadlines to order
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Stock information (remaining units in case of low stock)

More details on the available delivery options:

There is also the possibility to include exclusive delivery methods, occasionally specific to certain areas, for example white glove delivery in Paris, walking delivery in the centre of Rome, hotel delivery, Collect in-store, home delivery, delivery by appointment, Same-day premium delivery, Try at Home.