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Webinar Forrester EN

How can retailers protect their bottom line and the planet?

Consumer spending is expected to increase by 5% in 2023, but those consumers are going to be much more discerning…

Fulfilment optimisation is the new customer experience game changer. The days of “surprise and delight” are gone. Now, digital businesses must deliver on customer expectations (not surprise them), mitigate their environmental impact, and manage more fulfilment options than ever before – while meticulously protecting their own bottom line. 

Recently we were joined by Guest Speaker Emily Pfeiffer, Principal Analyst at Forrester, and Romulus Grigoras, CEO and Founder of OneStock as they discussed how digital business leaders can balance these competing demands, and optimise for customer experience AND profit protection. 

During the webinar they shared:

  • The role that CX will play in revenue growth and customer satisfaction
  • How retailers can manage business-crucial inventory ensuring fulfilment optimisation
  • How data is becoming the cornerstone of profitable and sustainable business
  • How to find the right dynamics between offline & online in 2023


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Guest speaker

Emily Pfeiffer

Emily Pfeiffer
Principal Analyst

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