Fulfilment optimisation is the new customer experience game changer. The days of “surprise and delight” are gone. Now, digital businesses must deliver on customer expectations (not surprise them), mitigate their environmental impact, and manage more fulfilment options than ever before – while meticulously protecting their own bottom line.
Recently we were joined by Guest Speaker Emily Pfeiffer, Principal Analyst at Forrester, and Romulus Grigoras, CEO and Founder of OneStock as they discussed how digital business leaders can balance these competing demands, and optimise for customer experience AND profit protection.
During the webinar they shared: