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Omnichannel Experience

Omnichannel scenarios

Ship From Store Ship From StoreUse and dispatch store stock to fulfil online sales/dist/images/navbar/ScenariosOmnicanal-ShipFromStore.jpg Click & CollectClick & CollectAllow customers to collect online orders from store/dist/images/navbar/ScenariosOmnicanal-ClickAndCollect.jpg Order in StoreOrder in StoreOffer customers the possibility of buying the full range in store, including out-of-stock items or in range extension/dist/images/navbar/ScenariosOmnicanal-OrderInStore.jpg Reserve & CollectReserve & CollectIncrease your conversion rate by allowing online shoppers to reserve items in their chosen store/dist/images/navbar/ScenariosOmnicanal-EReservation.jpg

Customer experience

Delivery PromiseDelivery PromiseEnsure reliable and accurate delivery information for your customers/dist/images/navbar/ExperienceClient-PromesseDeLivraison.jpg In-Store AppointmentIn-Store AppointmentOffer customers a special experience by allowing them to book In-Store personal Appointment/dist/images/navbar/ExperienceClient-PersonalStylist.jpg Self Service ReturnsSelf Service ReturnsAllow your customers to return their order wherever they want/dist/images/navbar/ExperienceClient-RetoursLibreSerice.jpg Product RecommendationProduct RecommendationMake intelligent product recommendations based on multichannel data/dist/images/navbar/ExperienceClient-RecommandationProduit.jpg
Solution

OMS CLOUD SUITE

ORDER MANAGEMENT

Distributed Order Management

Unified stock (ATS)Unified stock (ATS)Keep control of all your stock available for sale/dist/images/navbar/DistributedOrderManagement-UnificationDesStocks.jpg Future StockFuture StockMaximize your revenue whilst minimizing your inventory/dist/images/navbar/DistributedOrderManagement-UnificationDesStocks2.jpg Order OrchestrationOrder OrchestrationOptimise the processing of every order and take full advantage of being omnichannel/dist/images/navbar/DistributedOrderManagement-Orchestration-des-Commandes.jpg Delivery Promise (ATP)Delivery Promise (ATP)Ensure reliable and accurate delivery information for your customers/dist/images/navbar/ExperienceClient-PromesseDeLivraison.jpg Carrier / LogisticCarrier / LogisticConnect easily and quickly to all your carriers/dist/images/navbar/DistributedOrderManagement-Transport-Logistique.jpg

Customer service

Order ManagementOrder ManagementKeep control of all your stock available for sale/dist/images/navbar/ServiceClient-GestionDesCommandes.jpg Returns ManagementReturns ManagementOptimise the processing of every order and take full advantage of being omnichannel/dist/images/navbar/ServiceClient-GestionDesRetours.jpg Omnichannel AnalyticsOmnichannel AnalyticsEnsure reliable and accurate delivery information for your customers/dist/images/navbar/ServiceClient-OmnichannelAnalytics.jpg

STORE DIGITALISATION

Store operations

Store FulfilmentStore FulfilmentOptimise picking and shipping of items from your stores/dist/images/navbar/LogistiqueMagasin-StoreFulfilment.jpg Store as a WarehouseStore as a WarehouseBenefit from the reliability of processes normally used in warehouses for your in-store operation/dist/images/navbar/LogistiqueMagasin-StoreAsAWarehouse.jpg Stocktake / TransferStocktake / TransferImprove the tracking and flow of your store stock/dist/images/navbar/LogistiqueMagasin-InventaireTransfert.jpg

Store associate app

Order in StoreOrder in StoreAllow store associate to take an order in store for a product that is out of stock on the shelves/dist/images/navbar/TabletteVendeur-OrderInStore.jpg Mobile POSMobile POSEnable store staff to take bankcard payments on their devices/dist/images/navbar/TabletteVendeur-MobilePOS.jpg ReturnsReturnsEasy management of in-store returns by store staff/dist/images/navbar/TabletteVendeur-RetoursClients.jpg ClientelingClientelingEquip store staff with store associate app, connecting customer and product data at all touchpoints/dist/images/navbar/TabletteVendeur-Clienteling.jpg
Technology
Technological Approach Salesforce connector Ecosystem
Customers
Resources
Ship From Store White Paper Order Management System White Paper Webinar
Company
About Careers
Blog
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Webinar

28/01/2021

1h01

Omnichannel Retailing
What 2020 taught us and how to use what we learned

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Latest from our blog

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OneStock featured in Forrester's Now Tech OMS report

Forrester recently released its Now Tech: Omnichannel Order Management Systems, Q1 2021 Forrester’s Overview Of 30 Omnichannel OMS Providers. OneStock highlighted as the leading European OMS.

Explosion of e-commerce sales, how to manage returns?

The growth in online shopping is also leading to an increase in the number of returns made by customers. More than ever, allocating time and resources to the management of customer returns is a competitive issue.

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OneStock, the omnichannel leader for point of sale digitalisation

Omnichannel scenarios

Ship From Store
Click & Collect
Order in Store
Reserve & Collect

Customer experience

Delivery Promise
In-Store Appointment
Self Service Returns
Product Recommendation

Distributed Order Management

Unified stock (ATS)
Future Stock
Order Orchestration
Delivery Promise (ATP)
Carrier / Logistic

Customer service

Order Management
Returns Management
Omnichannel Analytics

Store operations

Store Fulfilment
Store as a Warehouse
Stocktake / Transfer

Store associate app

Order in Store
Mobile POS
Returns
Clienteling

Technology

Technological Approach
Salesforce connector
Ecosystem

Resources

Customers
Ship From Store White Paper
Order Management System White Paper
Webinar
Blog

Company

About
Careers
Contact

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