In Store Appointments
VIP treatment with in-store appointments
Appointment scheduling enables retailers to deliver premium in-store appointment booking experiences that drive foot traffic, increase conversion rates, and build lasting customer relationships.
Offer customers the convenience and personalization they expect from your brand
Attract high-intent buyers
Customers that take the time to book appointments are more likely to buy. Provide them with efficient and easy access and encourage target customers to enjoy your full brand experience.
Your full brand experience
Optional preparation questionnaires capture customer preferences, size, style, and occasion before arrival so store associates can be ready with curated collections just for the client.
Maximize sales opportunities
With access to Endless Aisle, your staff can show your full catalog and offer a white-glove service for delivery to any location or future store visits.
Equip your staff to deliver a first-class service
Dedicated appointment management tools provide store teams with customer context and appointment information. Push notifications alert associates to new bookings, while automated reminders reduce no-shows, ensuring optimal resource allocation and maximizing staff efficiency.
Offer a complete brand experience with personized appointments
Appointments can set your brand apart from the rest. Attract high-intent shoppers and give them the personl touch
Online booking
Online booking widget lets customers book in‑store appointments directly from your website. Configure appointment types (styling, fittings, demos) and show real‑time availability across stores to guarantee convenient slots.
Collect customer preferences
Capture preferences at booking—size, style, budget, occasion and product interests—so associates pre‑select items and prepare fitting rooms. These profiles enable tailored service and faster, higher‑value appointments.
Store appointment management tools
A mobile‑first store dashboard lets associates accept or decline requests, view new/confirmed/cancelled statuses, and access preparation notes. Stores see synced appointments, push notifications for new bookings, and can create same‑day slots from the Store App when enabled.
Automated notifications and reminders
Automated emails and SMS guide the customer through the booking lifecycle: request receipt, store confirmation, pre‑appointment reminder, post‑appointment follow‑up and cancellation notices. Templates and timing are configurable and translations are supported for multi‑country rollouts.
Appointments booking use cases
Luxury retail – personal shopping
Luxury fashion retailers offer VIP customers personalized styling appointments. Customers book online with reserve & collect feature, share style preferences and occasion details. Associates curate selections before arrival, creating exclusive shopping experiences that drive higher basket values and strengthen customer loyalty through white-glove service.
Speciality purchases that benefit from product consultations
Electronics, beauty, and home furnishing retailers can schedule expert consultations. Customers book appointments to receive guidance on complex products, see demonstrations, or explore customization options. Associates prepare product setups and materials, ensuring customers make informed decisions with dedicated expert support.
Speciality apparel – fittings and alterations services
Bridal stores, tailoring services, and specialty retailers manage fitting appointments. Customers book specific time slots, provide measurements and preferences in advance. Associates allocate resources including fitting rooms and alteration specialists efficiently, ensuring smooth operations and superior customer experience for high-value services.
After-sales and repair services
Retailers offering maintenance, repairs, or product servicing schedule after-sales appointments. Customers book convenient time slots, describe issues via questionnaire. Store teams prepare necessary tools and parts, assign right technician, and provide timely service that builds trust and encourages repeat business.
How it works
Customer books appointment online
Shoppers select appointment type (personal styling, product demo, fitting), choose their preferred store, date, and time slot, and can then complete preparation questionnaire capturing preferences and specific needs.
Store receives notification
Selected store receives push notification with appointment details and customer preferences. Associates review customer context and begin preparing personalized selections from available inventory.
Associate prepares the experience
Before customer arrives, associate pre-selects items matching customer’s size, style, and occasion. Items are set aside in fitting room or dedicated area for efficient appointment.
Personalized in-store appointment
Customer arrives for appointment with minimal wait time. Associate provides expert guidance, personalized recommendations, and dedicated attention in prepared environment tailored to customer preferences.
Complete sale or extend
If customer purchases, transaction is finalized immediately. If specific size or item is missing, associate uses Endless Aisle to access full network inventory and ship to customer’s home or preferred location.
How do customers book in-store appointments?
Customers book appointments directly through your website or mobile app using the OneStock booking widget. They select their preferred appointment type (personal styling, consultation, fitting), choose a store, pick an available time slot, and complete a preparation questionnaire with their preferences and needs. Automated confirmations are sent immediately after booking.
Can appointment availability vary by store location?
Yes, each store manages its own appointment calendar and availability. Store teams control their schedules, set available time slots, block unavailable times, and manage capacity based on local resources and staffing. Customers see real-time availability specific to their selected store when booking online.
How do store associates prepare for customer appointments?
When a customer books an appointment, the selected store receives a push notification with appointment details and customer preferences from the preparation questionnaire. Associates access this information through the OneStock store app, allowing them to pre-select relevant products, prepare fitting rooms, and ensure the right staff member is assigned before the customer arrives.
What happens if an item is unavailable during the appointment?
In-store appointments are fully integrated with OneStock’s Endless Aisle / Order-in-Store capability. If a customer’s desired item, size, or color is unavailable locally, the associate can seamlessly access the full network inventory through the OneStock app and complete the sale by shipping the item to the customer’s home, ensuring no sale is lost.
How does OneStock reduce appointment no-shows?
OneStock sends automated reminder messages via email and SMS prior to the scheduled appointment, configurable based on your business needs. Reminders include appointment details, location information, and links to reschedule or cancel if necessary. This proactive communication significantly reduces no-show rates and optimizes store associate productivity.
See how top fashion brands use personalization to drive sales.
