Order-in-store
Every product in every store
Give you store associates the ability to sell any product from your entire network, even when out of stock locally, and have it delivered to the customer at their convenience.
Instant access to unified inventory and accurate deilvery promise, transforms every stockout into a sale.
Maximize in-store revenue, eliminate lost sales and deliver exceptional customer experience
Never lose a sale
Convert out-of-stock situations into home delivery or alternative pickup options by accessing your entire network inventory.
Fashion retailer ba&sh achieved more than 6% revenue increase in just the first month with Order-in-Store.
Get your team up to speed fast
Give associates an intuitive interface on their preferred device that reduces training time and speeds selling. Configurable workflows and a unified catalog make onboarding fast and consistent, so staff sell more confidently from day one and require less operational support.
Offer frictionless payment options
Use pre-built PSP connectors, build your own connector or process payments via your POS to match your stack and compliance needs. Support integrated payments, tap‑to‑pay on mobile devices and pay‑by‑link for remote checkout to remove friction at the point of sale. The result: faster checkouts, fewer failed payments and capture‑on‑fulfilment that protects revenue.
Fully adapt the platform your specific needs
Plug OneStock into your promotions engine, CRM and loyalty systems to deliver personalised offers and seamless customer journeys. Workflows and the product interface can be extended to let you apply brand rules and local promotions quickly, so your marketing, ops and IT teams can make changes without waiting for core platform releases.
Create an endless aisle for store customers
A real-time view of all of your inventory, the most complete delivery promise, and a store app your teams will love – everything you need for order in store
Unified catalog & promise
OneStock Orde-in-Store connects your in-store teams to your complete product catalog, wherever it’s located. Associates access real-time inventory visibility for every SKU, enabling them to search and sell products not physically present in their store with accurate an delivery promise calculated in milliseconds while serving the customer.
Mixed cart capabilities
OneStock enables sophisticated mixed cart scenarios where associates combine items available in-store with products fulfilled from other locations while the system records a single transaction and payment.
Integrated payments
OneStock’s payment integration framework supports your operational needs. Two-step payment processing with authorization and delayed capture ensure funds are only captured when orders are fulfilled.
Customize to your requirements
Built on OneStock’s Open OMS architecture, Order-in-Store can be fully extended to meet your unique business requirements. Retailers can add custom logic into workflows, for example connecting third-party promotion engines, CRM systems or loyalty programs, and extend the user interface without modifying core platform code.
Order-in-Store in action
Sell out-of-stock items from your unified network
When a customer requests a product unavailable in-store, associates instantly search the unified network inventory, identify availability in other stores or warehouses, and complete the sale with accurate delivery promises. This eliminates lost sales and maximizes inventory utilization across your entire store fulfillment network.
Offer buy online and pickup from other stores
Enable customers to pick up items from nearby stores when their preferred location is out of stock. Associates can offer alternative locations with accurate collection times, allowing customers to choose the most convenient option while maintaining the sale within your network.
Convert stockouts into home delivery orders
Turn customer disappointment into seamless home delivery orders, and fulfill from the optimal location. The customer receives accurate delivery dates, the associate and store get revenue recognition, and the intelligent orchestration promise engine ensures the best fulfillment source based on cost, speed, and inventory strategy.
Queue busting and mobile selling
Sales associates can create orders and process payments anywhere on the sales floor using a mobile device. This reduces checkout lines during peak periods, improves customer service and creates a modern shopping experience that drives engagement and conversion.
From a lost sale to a happy customer
Customer request & inventory search
Customer requests an item which is unavailable. Associate searches unified inventory on mobile device or tablet to locate product from anywhere in your network with real-time accuracy.
Delivery options displayed
The store app displays real-time availability with delivery options, dates, and costs and the customer is able to choose including home delivery, alternative store pickup, or ship-to-store.
Order creation
Once the customer has made their choice the associate creates the order in OneStock, combining any in-store purchases with the network-sourced items in a single cart.
Payment processing & routing
The payment is processed using your normal in store option and the system authorizes funds and routes order to optimal fulfillment location based on orchestration rules.
Fulfillment & delivery
The customer receives order confirmation with tracking details, just like an inline order, and OneStock the orchestrates the order fulfillment, monitors promise accuracy, and updates the customer until delivery.
What is Order-in-Store and how does it differ from traditional POS systems?
Order-in-Store (also known as Endless Aisle) is a mobile selling application that gives store associates access to your entire network inventory—not just what’s in the local store. Unlike traditional POS systems that only process in-stock transactions, Order-in-Store connects to unified inventory across all stores, warehouses, and distribution centers. Associates can search the full catalog, view real-time availability, calculate accurate delivery promises, and complete orders with integrated payment processing—all from a tablet or smartphone. This transforms every stockout into a potential sale while maintaining seamless integration with your existing POS infrastructure.
How does the delivery promise work for Order-in-Store transactions?
OneStock’s delivery promise engine calculates accurate delivery options in real-time by evaluating multiple factors: current stock levels across all locations, carrier schedules and capacity, store preparation times, transportation routes, and operational constraints like holidays and cut-off times. When an associate creates an order, the system instantly returns available delivery methods with estimated dates, shipping costs, and even carbon footprint information. This ensures customers receive reliable commitments that OneStock’s orchestration engine monitors and fulfills throughout the order lifecycle, maintaining promise accuracy even if conditions change during preparation.
Can Order In-Store handle mixed carts with both in-stock and ship-from-network items?
Yes, OneStock’s Order In-Store solution supports sophisticated mixed cart scenarios through a parent-child order architecture. Associates can combine items the customer takes immediately with products fulfilled from other locations in a single transaction. The system groups items by fulfillment method (take-with, ship-from-store, ship-from-warehouse) while presenting a unified checkout experience to the customer. Payment is processed once, and OneStock’s orchestration engine automatically routes each item to the optimal fulfillment location based on your business rules, ensuring efficient execution while maintaining a seamless customer journey. For locations offering reserve and collect services, the same unified approach applies.
What payment providers does Order In-Store support?
OneStock provides native connectors for leading payment providers including Adyen, Payplug, and HiPay, enabling rapid deployment with proven integrations. The solution supports flexible payment workflows including two-step processing (authorization and delayed capture), pay-by-link for remote transactions, tap-to-pay for mobile devices, and gift card redemption. Beyond existing connectors, OneStock’s extensibility framework allows integration with any payment provider through APIs and webhooks, ensuring compatibility with your existing payment infrastructure and compliance requirements while maintaining PCI DSS security standards.
How quickly can we deploy Order-in-Store across our store network?
Deployment timelines vary based on network size and integration complexity, but OneStock’s out-of-the-box approach accelerates time-to-market significantly. Pets at Home rolled out Order In-Store capabilities to 410 stores in just one week after a successful 40-store pilot, demonstrating the solution’s ease of adoption. The application works on any device with a web browser (Android, iOS, tablets, smartphones), eliminating hardware constraints. Most retailers achieve full deployment within 3-6 months from project kickoff, including integration with POS systems, payment providers, and inventory sources.
Enable endless aisle en clienteling improve store experience
