Store Fulfillment
A store fulfillment app they’ll actually love
Give your teams the tools they need to turn your stores into integrated fulfillment centers while freeing up their time to serve more customers.
Faster fulfillment, fewer cancellations and effortless onboarding for every store associate
Reduce fulfillment time
OneStock’s competitive allocation broadcasts orders to multiple stores simultaneously. The first to claim fulfills immediately, creating natural motivation and drastically faster response times than traditional sequential routing.
Intersport now ships 93% of its online sales from its store network.
Streamlined workflow for store teams
Pick, pack and ship workflows designed specifically for store-based fulfillment means almost no learning curve and a simple user experience that reduces the time your store teams spend away from customers.
Reduce total cost of ownership with pre-built connectors
Native integration with over 40 carriers (and counting) eliminates separate shipping software costs. Generate labels, select carriers dynamically and print return labels—all from one interface.
Easy associate onboarding
Responsive web app works on any device, including smartphones, tablets and Zebra scanners with zero installation cost and a consumer-app-like interface requires minimal training for new staff, great for temporary workforces during peak trading periods.
A complete store fulfillment solution
Designed with store teams in mind, and integrated in to the rest of the OneStock platform, associates can rely on a single app to service customers and fulfill online orders
Native carrier connectors
OneStock integrates with over 40 carriers directly within the store fulfillment application. Associates generate and print shipping labels on demand, select carriers dynamically based on orchestration rules, and print return labels—all from a single interface with zero additional software costs.
Works on any device
Built as a responsive web application, the store fulfillment app adapts to any screen size—mobile phones, tablets, desktop computers, or Zebra scanners. Associates access via URL with no installation, maintaining consistent user experience across all devices and hardware investments.
Competitive allocation engine
Unlike sequential routing that assigns orders one-by-one, competitive allocation broadcasts to all eligible stores simultaneously. Stores claim orders in real-time; the first to accept wins. This gamified approach drastically reduces cancellations, improves speed and creates fairness across store networks, whether owned or franchise.
Extensibility without custom code
OneStock’s extensibility framework lets retailers customize the store fulfillment application without modifying core code. Add custom fields, extend workflows, integrate UI elements, and maintain consistent design—all while preserving platform upgradeability and supporting unique operational requirements across markets.
Store fulfillment use cases
Ship from store for faster delivery
Fulfill online orders from the store nearest to the customer, reducing delivery times significantly. Fashion brand ba&sh now ships 1 in 5 online orders from stores.
Order preparation for store collection
Store associates receive instant push notifications when buy online, pickup in store orders arrive, use barcode scanning to verify items, and trigger automated customer alerts when orders are ready. High-end footwear retailer Dune London reduced collection times from 5-9 days to 1 hour using OneStock's guided pick-and-validate workflow.
Same-day fulfillment
Enable 1-hour or 2-hour delivery services by orchestrating store inventory, eligibility zones, and express carriers. Pets at Home processes same-day orders in an average of 30 minutes, with 20% of online orders placed through 1 Hour Click & Collect service.
Franchise network fairness
Competitive allocation ensures every franchise location has equal opportunity to claim and fulfill orders, eliminating favoritism from sequential routing. Intersport's cooperative model thrived with this approach, with Philippe Muhr noting members embraced the solution: 'The network helped us grow together.'
How it works
Notification & claim
Store receives push notification when order is allocated to their fulfillment zone. Associates view order details in real-time and manually claim orders they can fulfill immediately, creating active participation.
Pick & scan
Associate locates items on sales floor and scans barcodes to verify correct size, color, and product. This prevents fulfillment errors and ensures 99.9%+ accuracy through every pick confirmation.
Pack with guided selection
Application suggests optimal box size based on order contents. Associate packs items with appropriate materials, and system validates parcel readiness before proceeding to shipping stage.
Generate shipping label
OneStock connects to carrier network in real-time. Associate selects carrier (or system auto-assigns based on orchestration rules), generates label instantly, and prints directly from application interface.
Ship & notify
Associate hands parcel to carrier or places in pickup zone. System automatically updates order status, triggers customer shipping notification with tracking info, and updates inventory in real-time.
How does store fulfillment reduce costs?
By fulfilling orders from the nearest store to the customer, retailers reduce last-mile shipping distances and costs. OneStock’s intelligent orchestration routes orders based on proximity, stock availability, and capacity—balancing speed and cost. Additionally, eliminating dedicated warehouse operations for certain orders and leveraging existing store staff during downtime reduces overall fulfillment expenses. Hackett London achieved a 40% reduction in transport costs by making retail stores the front line for fulfilling customer orders.
What happens if a store cannot fulfill a claimed order?
With OneStock’s competitive allocation, if a store discovers a stock discrepancy or operational constraint after claiming an order, they can release it back to the network. The order is immediately broadcast again to other eligible stores for claiming, ensuring rapid reallocation and minimizing customer impact. This prevents orders from being stuck with unavailable inventory and keeps cancellation rates low.
How quickly can stores be onboarded to the fulfillment application?
OneStock’s intuitive, web-based interface requires minimal training—most associates master the pick, pack, ship workflow within minutes. Pets at Home successfully rolled out the application to 410 stores in just one week following a successful 40-store pilot. The responsive design and consumer-app simplicity eliminate lengthy training programs, enabling rapid network-wide deployment.
Can the store fulfillment app integrate with existing POS systems?
Yes, OneStock integrates seamlessly with existing retail technology ecosystems including POS systems, payment providers, and inventory management platforms. The application can extend POS capabilities for endless aisle scenarios, connect to payment gateways (Adyen, Payplug, Hipay), and synchronize with backend systems via APIs and webhooks. This ensures stores maintain operational continuity while gaining advanced fulfillment capabilities.
What metrics can retailers track with store fulfillment?
OneStock provides comprehensive visibility into store fulfillment performance including: order claim rates by store, average pick-pack-ship time, fulfillment accuracy, cancellation rates, carrier selection patterns, and contribution to overall e-commerce fulfillment. Business intelligence dashboards allow retailers to identify top-performing stores, optimize allocation rules, and share best practices across the network—as Intersport did to help cooperative members learn from each other and grow digital sales from 5% to 18% of store turnover.
