Centralized orders

Real-time order visibility across every channel

Centralize order control as a single source of truth so customer service agents gain instant visibility and can act on inquiries, edits, and cancellations while protecting every promise.

The importance of a single source of truth

Eliminate fragmented order data and manage every order through one centralized, governed platform

Unified order visibility

Fragmented systems create operational chaos and customer frustration. OneStock provides a unified, real-time view of every order across all channels – online, in-store, marketplace, and B2B – ensuring agents resolve issues fast with complete context.

Control every promise

Acting as the central decision-maker is critical for order orchestration. OneStock routes every order to the optimal location based on efficiency and profitability constraints. This centralized platform ensures that every sourcing decision strictly respects your customer commitments.

Operational consistency at scale

Managing orders from multiple sources – EDI, marketplaces, direct sales teams, ecommerce – demands consistency. OneStock centralizes orchestration rules, workflows, and payment capture in one platform, ensuring every order follows the same governed process regardless of origin.

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reduction in “Where is my order?” requests.

One of the reasons we chose to use OneStock is the quality of the back office. It is very clear and was quickly adopted by teams, which can prepare and track reservations, in-store figures and customer orders using a single solution.

Julien Paillat

E-commerce manager, city centre

How it works

Teams gain one interface to manage orders, apply changes, and keep every downstream system aligned

Complete order lifecycle management

OneStock centralizes every stage of the order journey from creation to fulfillment and returns. Customer service agents access a single interface to view order details, sourcing decisions, fulfillment status, promise timelines, and event history. This unified visibility eliminates system-hopping and empowers first-contact resolution.

Centralized orchestration logic

OneStock defines and executes sourcing strategies as the single authority across your fulfillment network. Using rule-based order orchestration with over 200 configurable parameters, the platform balances speed, cost, margin, and capacity to route orders intelligently while maintaining centralized governance.

Real-time order modifications

Customers’ needs change. OneStock empowers agents to modify orders in real time – address updates, item swaps, pickup store changes, or cancellations – while maintaining workflow integrity. All modifications propagate instantly across inventory, orchestration, and payment systems, ensuring operational coherence.

Workflow-driven consistency

OneStock’s workflow engine defines order and return lifecycles with configurable statuses, transitions, and automated actions. Pre-configured workflows accelerate deployment, while self-service configuration adapts processes to your operational requirements, enforcing consistency across all channels and fulfillment scenarios.

Integrated customer service

Whether using OneStock’s native Customer Service application or integrating with Salesforce Service Cloud, agents gain centralized visibility and actionable control. Real-time order data, orchestration signals, and post-purchase actions synchronize seamlessly via APIs and webhooks for complete OMS capabilities.

Centralized returns management

OneStock unifies returns across all channels – self-service portals, in-store processing, agent-assisted, or AI-driven via MCP server. Centralized return workflows define eligibility rules, routing logic, refund timing, and restocking processes, ensuring consistent execution and instant inventory updates.

The OneStock Advantage

Deliver better service, stronger profitability, and enterprise-scale consistency from one centralized OMS

Reduce WISMO inquiries by 40%

When agents have complete visibility into order status, sourcing decisions, and fulfillment progress, they resolve inquiries on the first contact. OneStock customers report dramatic reductions in “Where Is My Order” tickets because agents access real-time data and proactive alerts for delays or exceptions. Customers receive faster resolutions, and service teams operate more efficiently with reduced ticket volume and improved CSAT scores.

Single source of truth

Centralized order management eliminates conflicting data between systems. OneStock consolidates order events, inventory positions, promise calculations, and orchestration decisions into one coherent real-time model. This unified data foundation ensures every stakeholder – customer service, operations, finance, fulfillment – works from the same truth, reducing errors, eliminating manual reconciliation, and enabling confident decision-making across your entire organization.

Optimize profitability and service simultaneously

OneStock’s centralized orchestration doesn’t just fulfill orders – it optimizes them. Intelligent sourcing balances delivery speed against logistics costs, protects high-selling inventory with segmentation rules, and prioritizes fulfillment locations based on capacity and margin impact. You meet customer promises while maximizing operational efficiency and profitability at scale, turning order management into a strategic revenue driver.

Scale across geographies and channels

Whether orchestrating 10 orders per minute or 10,000, OneStock scales reliably. The platform handles tens of thousands of orders per minute with 99.99% availability, serving enterprise retailers internationally – from luxury to sporting goods. Centralized configuration, multi-region deployment on Google Cloud Platform, and enterprise-grade infrastructure ensure consistent performance as your business grows globally without operational complexity.

Proven results

See how leading retailers are transforming their operations with OneStock

offer deliveries in 24 and 48 hours, a service has caused the customer satisfaction rate to grow by 35%.

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Around 15% of the brand’s Click and Collect orders result in additional sales

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Today, almost half of all sales are made from store stock using the OneStock tool.

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40% reduction in transport costs with the retail stores being that front line fulfilling customers' orders

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Petit Bateau

Near-Zero Order Cancellation Rate

Petit Bateau’s Global E-Commerce Director confirmed their order cancellation rate is close to zero after centralizing orchestration with OneStock. By establishing a single decision-making platform for sourcing across warehouses and stores, they eliminated stock discrepancies and fulfillment errors, ensuring every customer promise is reliably kept.

Groupe ERAM

30% Reduction in Shortage Rate

Groupe ERAM reduced their shortage rate by 30%, achieving a final cancellation rate of just 1.9%. Centralized orchestration allowed them to balance inventory across 400+ stores and warehouses, optimizing sourcing decisions in real time while maintaining strict control over delivery promises and operational costs.

JD Sports

10 Orders Per Second Centralized Platform

JD Sports orchestrates up to 10 orders per second during peak periods, all centralized through OneStock. Their Chief Supply Chain Officer emphasizes that centralized OMS control is a key driver of customer response, ensuring product availability and transparent order fulfillment across their global sports and outdoors retail network.