Luxury
Deliver unforgettable, personalized luxury experiences
Inconsistent boutique fulfillment can damage a brand’s luxury reputation. An OMS unifies inventory, ensures VIP promises and orchestrates fulfillment.
Precision fulfillment. Prestige experience.
Proof that luxury can scale without compromise
Increase loyalty and average order value by delivering exclusive, flawless customer experiences
Deliver premium experiences and first-class service across every touchpoint while protecting brand exclusivity. Use unified order management to power in‑store appointments, VIP fulfillment and cross‑border delivery, without eroding scarcity.
At Hobbs, 35% of all appointments booked by customers are virtual appointments. Since launch, in-store and virtual appointments have generated over £187k in additional revenue.
Prevent oversells and cancellations to protect revenue and brand reputation
Protect scarce inventory and your brand reputation with real‑time unified stock visibility. Apply intelligent safety buffers to preserve boutique presentation inventory and VIP holds, preventing oversells and cancellations during peak demand.
The impact during peak period for online orders at Hackett was a 50% increase, and a 100% increase for Pepe Jeans.
Capture every sale and deliver VIP service with endless aisle, clienteling and concierge
Turn every client interaction into a sale – even when the item isn’t available. With endless aisle and smart order orchestration, associates can source from anywhere in the network and offer the best option for the customer: ship-to-home, boutique pickup, or premium delivery.
At Orlebar Brown, OneStock’s intuitive workflows for Ship-from-Store and Order-in-Store scenarios allowed associates to serve customers immediately without any complex training.
Shorten delivery times and lower logistics costs by turning boutiques into fulfillment hubs
Turn every in‑store interaction into a premium sale by equipping associates with unified inventory, mixed‑cart checkout and on‑behalf ordering. Combine Endless Aisle with clienteling to surface customer profiles, curate selections and trigger bespoke packaging and high-touch fulfillment – reducing lost sales and accelerating conversion.
At Hackett and Pepe Jeans, average delivery time was cut from 8 days to 2.5 days.
Scale internationally while managing marketplaces, cross‑border delivery, localization and carrier orchestration
Simplify international expansion by centralizing inventory and fulfillment rules. Connect to local marketplaces, apply market‑specific delivery logic and orchestrate carriers by value and geography using standard APIs and connectors – speeding launches while preserving boutique service levels.
Orlebar Brown achieved a rapid streamline in operations across multiple geographies while preserving consistency in customer experience.
Scalable Platform Delivering Fast ROI
Accelerate time‑to‑value with out‑of‑the‑box luxury workflows your business teams can configure without heavy IT. Scale globally while retaining flexibility to reduce TCO and deploy faster.
With integration taking only a couple of months at Ted Baker, Buy Online, Pickup In-Store scaled 6x within five.
Service-first fulfillment for luxury
AI-Powered for the future of luxury commerce
OneStock integrates with conversational AI agents via its MCP (Model Context Protocol) server, enabling customers to check size availability, access the available delivery options, reserve items, and track orders through AI assistants.
As agentic commerce scales, OneStock ensures luxury retailers stay ahead.
Comprehensive native capabilities for luxury
Our platform covers luxury-specific scenarios out-of-the-box: in-store appointments, Reserve & Collect, personalized product workflows, VIP management, white-glove fulfillment, and boutique-sensitive orchestration – reducing customization needs and accelerating deployment.
Pre-configured workflows for authentication, gift wrapping, and carrier selection by value tier ensure your brand standards are maintained at every touchpoint.
Open, extensible architecture
OneStock integrates seamlessly with your existing ecosystem through 75+ pre-built connectors, comprehensive APIs, and webhooks.
Our extensibility framework allows you to customize workflows, orchestration rules, and UI components without modifying core functionality – protecting your investment and ensuring smooth upgrades. Connect with ERP, CRM, POS, payment providers, and luxury marketplaces effortlessly.
AI-powered intelligence for continuous optimization
OneStock’s Decision Intelligence layer transforms operational data into actionable insights, enabling data-driven decisions that improve profitability.
Our GenAI-powered assistant, Robin, streamlines configuration and daily operations. The platform supports emerging conversational commerce channels through MCP server integration, future-proofing your technology investment and enabling agentic commerce experiences.
Join the world’s leading brands and transform your store network into a high-performance fulfillment engine.
