Omichannel excellence
Deliver the convenience your customers expect
Take advantage of your store network to provide your customers with a joined-up buying experience. True omnichannel that delights the customer while still growing your bottom line.
Why investing in omnichannel still makes sense
A genuinely joined-up experience provides you the opportunity to remove friction and delight your customers
Meet your customers where they are
Omnichannel isn’t new but it matters now more than ever, and merchants with a store network have an unfair advantage. And, it’s easier than ever to offer the multi-location buyer journey that customers expect.
Increase store traffic
Maximize your investment in your store network by using your online channels, both owned and marketplace, to drive more store traffic. It’s not just buy online, pickup in store, but also reserve online and e-bookings can encourage your customers to visit you in your best locations.
Make it count when they walk through the door
Once they arrive for a collection, ensure customers get the experience they expect – low wait times, helpful and informed store associates and relevant and appropriate upselling opportunities.
company growth online the first year of OMS implementation. This was reinforced by OMS efficiency, systems replatforming and customer experience optimisation.
The complete omnichannel experience
Truly unified inventory enables any combination of channels in the buyer journey for total customer flexibility
Accurate Delivery Promises
OneStock OMS calculates precise in store pickup and delivery promises by factoring stock availability, store fulfilment capacity, pick/pack lead times, transit routes and opening hours. Customers see accurate same-day or scheduled pickup windows and estimated delivery times early in the journey increasing the chance that they will complete the purchase.
Express in-store pickup
Express pick-up needs express operations. To promise one-hour collection with confidence requires high-performing inventory visibility and order orchestration, as well as the right tech to enable store associates to have everything ready when the customer arrives.
Pets at Home processes 20% of its online orders for 1-hour in-store collection.
Ship-to-store for BOPIS flexibility
Your stores are your super-power, and having real-time access to inventory in every location, combined with precise data on lead times and routing costs, gives you the best chance of offering amazingly fast collection options, even when the customer’s preferred store is out of an item.
Same‑day delivery
Carrier partners are essential to express delivery success. OneStock OMS integrates with same-day carriers such as Stuart and Uber Direct. Define delivery areas per store, automate carrier selection and dispatch and offer fast, trackable delivery options that keep promises and increase customer satisfaction.
Reserve‑and‑collect & appointments
Enable reserve-and-collect and online bookable of in-store appointments. Go at the customer’s pace and allow them to spend the time they need on a purchase, while still increasing store traffic. OneStock coordinates reservations and reserves stock for pickup or trying-on in the same way it handles completed sales, using complete inventory information to ensure the prospective customer gets the experience they expect.
Store app for your teams
OneStock provides a user-friendly store app for associates to pick, pack, and ship orders while generating shipping labels. Intuitive tools streamline omnichannel fulfillment, transform stores into high-performance hubs, and include KPIs to track fulfillment efficiency per store location.
The OneStock advantage
All the components and expertise you need for a genuine omnichannel experience
True omnichannel inventory visibility
OneStock gives retailers real-time visibility across all stores and warehouses, enabling omnichannel fulfilment from the best location.
Intersport increased product availability from 3,000 to 560,000 items. This improves product availability, reduces unsold stock and ensures customers receive reliable delivery and pickup commitments.
Petit Bateau achieved a 20% increase in online catalog availability and 20% more items added to cart, demonstrating how unified inventory drives conversion.
Configurable fulfillment strategies
Retailers can define, adapt, and optimize Ship-from-Store and Buy Online, Pickup in Store strategies per store, country, or sales channel. OneStock OMS allows over 200 combinations of orchestration rules, ensuring profitable fulfillment while keeping promises to customers.
JD Sports manages nine versions of orchestration rules that constantly evolve to guarantee turnover and optimize performance across their network.
Operational excellence at store level
OneStock transforms every store into a high-performance omnichannel fulfilment hub. Associates are empowered with intuitive tools to pick, pack, and ship orders efficiently, while KPIs track performance and ensure orders are delivered on time, every time.
This centralized order management approach enables Intersport stores to fulfill more than 1,000 orders in a single day during peak periods with 95% of online orders fulfilled directly from stores, demonstrating operational excellence at scale.
End-to-end customer experience
From order placement to store pickup or home delivery, OneStock OMS provides real-time notifications, transparent delivery promises, and seamless carrier integration. Customers enjoy convenience, speed, and predictability which boosts satisfaction and loyalty.
Dune London reduced delivery times from 7 days to 2-3 days and collection time from 5-9 days to 1 hour, while reducing cancellation rates from 2.5% to 1%.
See how leading retailers are transforming their operations with OneStock
Pets at Home
Petit Bateau
Hobbs
Dive deeper into ship-from-store and click & collect strategies with our expert guides and insights.
Discover how OneStock can help you deliver seamless omnichannel fulfillment at scale.
