Order management
OneStock is the order management platform for commerce. It supports the widest set of commerce use cases as standard, and using no-code can be configured to your exact needs easily with no need for additional development.
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Enterprise
Order management
Standard Order Management modules for every stage of the order lifecycle, with full flexibility to extend to you specific requirements.
A unified and centralized view of all your inventory in all locations and sales channels.
Intelligence in every order to automate and optimize the entire order lifecycle
Manage returns seamlessly across all channels—online, in-store, and through customer service
Automate the allocation, fulfillment, tracking and communication involved in every existing and potential order, with full confidence that each one will be sent to the best point of stock for optimized order processing.
Optimize every interaction between customers (through any channel), inventory (across any location), fulfillment teams (in stores or distribution centres) and carriers (for any delivery method).
Make your customer journey richer and more rewarding. Prevent stockouts in-store and online, and provide an accurate, reliable delivery promise with more fulfillment and return options.
An Order Management System (OMS) is a software solution that manages, automates and optimizes the entire order lifecycle. It encompasses order creation, stock allocation, order fulfillment, shipping and returns, ensuring orders are processed accurately, efficiently, and in line with customer expectations and business objectives.
When an order is imported into the OMS, it follows a configurable lifecycle through state diagrams. The specific stages of the lifecycle may vary depending on factors such as whether it is a B2B or B2C order, the delivery method (home delivery vs. Click and Collect), and the sales channel (e-commerce vs. marketplace). The OMS handles the order from import to fulfillment, relying on company-wide inventory visibility to effectively orchestrate each order.
Inventory visibility is a company’s ability to have a clear and accurate view of the stock available across its network. It involves consolidating detailed inventory information from each stock location, including warehouses, stores, suppliers and dropshippers, to create a unified view of stock. This visibility gives companies a comprehensive understanding of the stock available to sell for each sales channel and the information needed to optimize order costs and lead times.
An OMS gives businesses the inventory visibility, order management and fulfillment capabilities they need to integrate a multitude of digital solutions, including:
While Order Management Systems are widely used in the retail industry, the solutions it enables are also relevant for B2B organizations. For example, an OMS allows businesses to consolidate available stock, connect with 3PLs, provide reliable delivery information, and optimise inventory management and fulfillment processes. OneStock has partnered with various B2B clients to help them transform their logistics operations, and gain a competitive edge through customer-centric solutions driven by market-leading consumer brands.
When implemented effectively, an OMS offers a range of benefits for businesses:
● Accelerated sales growth through improved product availability and fulfillment services
● Increased profitability and rapid ROI due to optimized order processes
● Faster fulfillment with higher accuracy and lower costs
● Enhanced omnichannel services for a competitive customer experience
● Higher employee engagement for improved job satisfaction & retention
● Better sell-through minimizing discounting and residual stock
● Reduced waste and carbon emissions throughout the supply chain
OneStock is used by 80+ retailers, e-commerce brands and B2B organizations in 25 countries. Our advanced Distributed Order Management solution is built on modern and flexible MACH principles (Microservices, API-First, Cloud-Native SaaS, Headless) so you can adapt quickly to changing market dynamics and future-proof your tech stack with best-in-class solutions. Our user-centric interface and no-code approach ensure high adoption rates with low IT input.
Discover how OneStock can help you deliver seamless omnichannel fulfillment at scale.
