CUSTOMER SUPPORT
OneStock’s OMS technical support delivers enterprise-grade assistance designed to maximize your order management system uptime and performance. Our dedicated customer support teams provide proactive monitoring, rapid issue resolution, and continuous platform optimization to ensure your omnichannel operations run smoothly.
A comprehensive support framework designed to safeguard your performance, anticipate challenges, and continuously optimize your OMS operations at every stage.
Our technical support infrastructure monitors your OneStock platform continuously, tracking critical metrics including order ingestion rates, stock update latency, delivery promise accuracy, and fulfillment execution speed. Through real-time alerting and automated monitoring, our support teams identify potential issues before they impact your operations. OneStock’s Business Activity Monitoring provides complete visibility into your order lifecycle, ensuring that every customer promise is tracked and fulfilled.
Choose the OMS technical support level that matches your operational requirements up to and including 24/7 Support delivering round-the-clock assistance for global operations and peak retail periods. All tiers include dedicated technical portal access, expert troubleshooting, and regular platform updates
OneStock provides comprehensive tools that reduce manual support intervention. Our unified monitoring captures every critical event, offering order execution monitoring, real-time tracking by multiple identifiers, inventory visibility across your network, and performance metrics accessible via dashboards or webhooks. Self-service features enable customers to track deliveries, manage returns, and update orders autonomously, reducing ticket volumes
Built on Google Cloud Platform with multi-region deployment, OneStock delivers 99.99% availability across 30+ countries. Our platform provides sub-250ms response times for delivery promise calculations, elastic scalability through Kubernetes auto-scaling handling up to 2,000 orders per minute, and real-time inventory synchronization across hundreds of millions of stock positions. Premium Recovery offers 30-second RPO and 30-minute RTO with continuous replication.
Customer Succcesss
More than 100 customers managed by our customer success team.
