Reverse Logistics
Return any order, anywhere
Cut return costs, speed refunds, and return sellable stock faster. Standardize returns across online, stores, and customer service to protect margin and loyalty.
Why modern commerce requires smarter returns
Centralize return workflows to reduce costs, accelerate resale, and deliver a seamless customer experience
Reduce return costs
Returns severely drain margins, often hitting 35% of purchases. ba&sh slashed these costs by routing 37% of returns to stores. This strategy cuts shipping fees and accelerates restocking, ensuring valuable inventory returns to the shelf immediately.
Accelerate resale speed
Every hour a returned item sits idle is lost revenue. ba&sh combats this by instantly reintegrating returns into sellable stock. This real-time qualification preserves full-price margins and prevents markdown erosion by getting products back on sale straight away.
Boost customer satisfaction
Delivering a seamless return experience is essential for driving loyalty and repeat purchases. By offering transparent options across all touchpoints, retailers build trust and transform returns into valuable cross-selling opportunities, frequently achieving conversion rates exceeding 30%.
of customers who come to return an item in-store make a purchase.
How it works
Returns are processed through automated workflows that validate eligibility, route items correctly, and restore inventory instantly
Self-service returns
Empower customers to manage their own returns through a user-friendly online portal. Shoppers independently initiate returns, select methods (drop-off, postal, or in-store), and generate return labels instantly. This automated approach reduces customer service inquiries while providing the convenience modern shoppers demand.
In-store returns
Turn stores into convenient return hubs with guided mobile workflows. Store teams declare and validate returns in the OneStock Store App by searching the customer order. Returned items are requalified faster and reintegrated into sellable inventory sooner, accelerating resale and driving footfall.
Returns from any touchpoint
Let customers and teams declare returns from any channel: Self Service Return (SSR), Store App, Backoffice, or APIs. Centralize reasons, conditions, and returnability rules in one place. Track return parcels end to end, and keep every return visible in the back office for consistent execution.
Flexible return options
Offer customers multiple convenient return methods aligned with their preferences. Whether through dedicated online portals, in-store with mobile app support, customer service assistance, or API-driven integrations, OneStock ensures consistent execution across all touchpoints while maintaining full visibility and control over the reverse logistics process.
Automated eligibility validation
Eliminate manual return processing with intelligent automation. OneStock’s configurable rules engine instantly accepts or rejects returns based on purchase date, product type, condition requirements, and custom policies. Reason-driven logic collects return insights while conditional workflows ensure shipping refunds are applied correctly based on liability.
Configurable returns workflow
Adapt returns to your operating model with configurable workflows. Use a simplified flow for fast in-store returns, or an advanced flow with “returning” then “returned” states when items must be received and checked. Standardize execution across every return method without custom development.
The OneStock Advantage
Turn every return into an opportunity to recover revenue and strengthen loyalty
Omnichannel return execution
OneStock unifies returns across all touchpoints – self-service portals, stores, customer service, and AI agents via MCP server – ensuring consistent execution regardless of initiation point. ba&sh achieved 37% of online returns processed in-store, reducing return costs by 20% while accelerating resale speed. This omnichannel approach eliminates siloed processes and provides customers the flexibility they expect while maintaining operational control and visibility across the entire reverse logistics journey.
Workflow-driven return automation
Leverage OneStock’s configurable workflow engine to define tailored return lifecycles for every scenario – simple refunds, exchanges, repairs, or store credits. Automated eligibility checks, dynamic carrier selection, and conditional refund triggers eliminate manual intervention while ensuring compliance with business policies. This automation drives operational efficiency, reduces errors, and accelerates processing times without sacrificing control or customer experience quality throughout the entire return journey.
Instant stock requalification
Unlike traditional systems where returns disappear into processing queues, OneStock immediately requalifies and reintegrates returned items into sellable inventory. Store associates validate product condition via mobile app, triggering instant stock availability updates across all channels. This eliminates revenue leakage during high-demand periods and protects full-price margins by accelerating time to resale, ensuring returned products are available for new customers minutes after validation.
Cross-selling through returns
Transform returns from cost centers into revenue opportunities. ba&sh demonstrates the power of in-store returns with 31% of customers making additional purchases when returning items, achieving upsell rates of 40-45%. OneStock’s unified view empowers store associates with full order context and inventory visibility, enabling personalized recommendations and seamless exchanges that turn returns into loyalty-building moments while offsetting reverse logistics costs and driving incremental revenue.
See how leading retailers are transforming their operations with OneStock
ba&sh
Groupe ERAM
ba&sh
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