Customers’ behaviour and preferences have been transformed through their experience of living under the restrictions of COVID-19. In order to help you gain a better understanding of the preferences of the post-pandemic shopper, and what impact this might have on your business, OneStock commissioned a major pan-European survey in which we spoke to 5000 consumers in France, Germany, Italy and the UK.
Did you know that: 82% of UK shoppers said they’d experienced out of stocks – either online or in-store – over the last 12 months.
Our report shows what today’s customer expects when it comes to availability, location, fulfilment and service.
So how will your business respond?