White paper
Order Management System


Omnichannel is a term retailers have been discussing since long before the Covid-19 crisis, driven by the desire to deliver a consistent customer experience while leveraging the unique advantages each of their sales channels has to offer.

However, executing an omnichannel strategy is fraught with complexity; the consistency customers expect is challenged by the retailer’s need to integrate systems that were often developed with particular channels in mind and don’t lend themselves to the flexibility the modern consumer increasingly takes for granted.

As a consequence, the Order Management System (OMS) has become a critical technology which sits at the heart of omnichannel best practice. Acting as a control tower at the heart of the business, the OMS provides a comprehensive, real-time view of inventory across the business and it’s supply chain which in turn enables the optimisation of supporting commercial and logistical services.

In this guide to Order Management Systems, we address the following major themes:

  • E-commerce: optimising customer experience
  • Facing retail challenges by equipping your sales teams with efficient tools and processes
  • Agility, flexibility, precision: the supply chain must adapt... and quickly
  • Trends to be anticipated for an OMS that can withstand the test of time

Aimed at CEOs, Digital, Retail, Supply Chain Directors & CIOs, our OneStock experts have developed this White Paper to outline the key requirements of an agile OMS that will support their vision of tomorrow’s retail world. With the rate of change in retail accelerating faster than ever, an OMS needs to stand the test of time, adapting to these on-going changes to deliver sustained value.

Drawing on studies, market analyses and surveys of more than 50 major European retailers, we are pleased to offer our advice and opinions on the foundations of an OMS that will enable you to face both today’s challenges and those that tomorrow’s retail industry will bring!