The Order Management solution for retailers
Get the most out of your stock
and sales channels.
Join the OMS #Magic
Real benefits
in-store sales
with endless aisle
turnover thanks to
Ship from Store
placed via the 1 Hour
Click and Collect service
OneStock’s 1 Hour Click & Collect solution helped us deliver customer convenience and speed of collection into our customers’ buying journeys at a particularly important time. When pet owners make a purchase, especially if it’s pet food or essential accessories such as bedding, they want to access it as quickly as possible in order to care for their pet. On average, an order placed with the 1 Hour Click & Collect option is ready to collect in just 30 minutes. As a nation of pet lovers, our pets became even more important to us during the pandemic, so being able to offer fast and flexible fulfilment to shoppers was a key evolution in our customer experience strategy.
From now on, our sales team can take advantage of off-peak trading hours to fulfil online orders. And to encourage them, each package shipped is counted as an additional sale towards their targets! The new processes have been adopted quickly and easily by staff and we are very pleased with the results we’ve seen to date.
For retailers
Get the best of both worlds with ecommerce and physical stores
For Supply Chain across all industries
customer experience
Trusted by leading brands
Fulfils 101,000 additional orders in one year thanks to its Order Management System
Pets at Home gets tails wagging with its 1 Hour Click and Collect service, powered by OneStock’s OMS solution
Hobbs puts customer experience first with In-Store and Virtual Appointments and Click and Collect
Improves the buying experience and boosts web sales thanks to Ship from Store
Ship from Store : Increase turnover and staff engagement
Online sales lift with introduction of Ship from Store
21% of orders shipped using Ship From Store, ba&sh boosts its customer promise and sales despite the pandemic
A highly successful collaboration
100% of international orders shipped via Ship from Store
Web sales booming thanks to Ship from Store
Ship from Store successful strategy: A project payback in 93 days
+200% online growth thanks to Ship from Store !
A new order management strategy deployed in only two months!
We were the pioneers,
we are now the leaders.
A best-of-breed solution driven by a team of experts
“At Hobbs we strive to give all our customers a unique and exclusive shopping experience. Working with OneStock has allowed us to ensure that we offer the best possible services for our customers by offering them personalised appointments whether it’s online or in-store and Click and Collect delivery options. OneStock understood our needs immediately and have been able to offer excellent advice throughout our collaboration.”
An easy and quick to integrate SaaS solution
“Just 9 months after its implementation, our associated stores have truly adopted the OneStock OMS. The first results are very promising, with a 200% increase in our online turnover. Ship from Store complements our ‘phygital’ strategy and improves the customer journey.”
The widest functional coverage
“Ship from Store is a transformational project for our business, an important milestone on the road to becoming a fully integrated omnichannel retailer. We’ve been extremely pleased with the large number of orders and satisfied customers we’ve been able to serve thanks to Fashion Finder! It’s now time to look at other customer journeys (Click and Collect, Order in Store) and benefit from the synergy with Ship from Store, so that we increase the customer satisfaction even more and optimise our fulfilment operation.”
