Leveraging all your omnichannel capabilities with Shopify and OneStock

Customers don’t think in channels. They see one brand, expect one experience, and demand one promise, whether shopping online, in-store, or through a marketplace.

For retailers, this reality transforms omnichannel from a feature checklist into a strategic imperative. The question isn’t whether you offer Click & Collect or Ship from Store. It’s whether you can consistently deliver a strong promise across all channels leveraging your entire store network. A strong promise is grounded in real-time unified stock, offers multiple delivery options with accurate estimated delivery dates, and ensures reliability throughout order fulfillment..

That’s where Shopify and OneStock change the game.

Shopify: Built for growth

Shopify powers commerce everywhere online, in-store, across marketplaces. Its simplicity and scale have helped millions of businesses go digital and go global.

But growth brings complexity. More stores, more countries, more delivery options, higher customer expectations. Shopify alone can’t solve these evolving challenges.

That’s where OneStock transforms the equation, helping retailers deliver a consistent, reliable, and scalable omnichannel experience across their entire network.

OneStock: The orchestration layer Shopify needs

OneStock is the distributed Order Management platform that turns retail complexity into agility and profitability .

By connecting supply chain and sales channels, we help retailers eliminate stock fragmentation, improve delivery promises, orchestrate efficiently to reduce fulfillment costs and improve customer experience.

Fast to implement and rich in out-of-the-box capabilities, OneStock offers the flexibility to extend and customize, all within a scalable, secure multi-tenant SaaS platform that drives both customer satisfaction and profitability. Our partnership with Shopify unlocks advanced retail capabilities across all sales channels, harnessing the full potential of your store network while ensuring flawless, on-time order fulfillment.

• Unified inventory management 

With real-time inventory visibility across all sales channels, OneStock enables you to allocate dedicated inventory per channel, accounting for every store location and all stock types, on-hand, safety stock, future stock, in-transit, reserved, or defective. This capability empowers you to design your distribution strategy exactly as you envision it, optimizing availability and fulfillment across your entire network.

• Accurate and powerful  promise  

OneStock delivers an accurate, reliable customer promise across all sales channels, powered by real-time inventory at every stage of the buyer journey, from product discovery (search engines, social, email) to PLP, PDP, cart, and checkout.

By leveraging your full store network, OneStock enables new delivery options like Express In-Store Pickup, Ship-to-Store Pickup, Reserve & Collect, Express Delivery, Same-Day Delivery, and more. For each option, the promise is delivered in real-time and includes:

– Estimated delivery dates based on multiple store attributes: efficiency, operating hours, carriers, fulfillment times, store type, and more

– Carbon footprint of each fulfillment option

– Shipping costs, pickup details, and delivery scheduling

This approach transforms omnichannel promises into trustworthy, actionable commitments that you can consistently honor.

• Optimized order fulfilment for stores

When retailers integrate stores into their omnichannel strategy, two main objectives emerge: avoiding order cancellations and keeping customer promises. With over 10 years of omnichannel expertise, OneStock delivers market-leading capabilities to achieve both, built on three key pillars:

• OneStock competitive allocation
  Competitive Allocation is a signature OneStock capability that sends the same fulfillment request to multiple eligible locations simultaneously. The first store to claim the items takes responsibility for preparing the order. This maximizes fulfillment rates while minimizing processing time, ensuring orders are efficiently assigned to the best-positioned store.

• Allocation rules
  With over 200 allocation rules, you can assign orders, home delivery, pickup points, same-day delivery, or Click and Collect replenishment, based on store performance, capacity, and strategic priorities, combining dynamic and static rules to fine-tune your distribution strategy. Here’s the best part: business teams configure it themselves through an AI agent or no-code UI. No developers. No tickets. No code. The process accounts for estimated delivery times provided during pre-purchase, increasing on-time delivery rates by dynamically selecting optimal stock locations and carriers per order.

• OneStock Store Application
  Our dedicated store app, fully integrated with the competitive allocation process, enables staff to efficiently handle the entire fulfillment workflow, from pick-pack-ship to pickup-in-store, and connects to over 40 carriers for label printing and on-demand collection. This accelerates order preparation by engaging stores in a real-time, gamified competition that drives faster response times.

• Orders hub

OneStock empowers customer service agents with a unified application to manage orders from all sales channels seamlessly, including Shopify stores, marketplaces, conversational agents, and social platforms. By giving agents complete visibility and control over every order, the application reduces “Where Is My Order?” inquiries and boosts customer satisfaction.

• Omnichannel performance analytics

OneStock Business Intelligence is a comprehensive analytics solution that delivers key omnichannel KPIs across all operational areas, turning data into actionable insights.

With this powerful tool, you gain deeper understanding of:

– Ship from Store performance

– Click & Collect efficiency

– Reserve & Collect behavior

– Carrier allocation and performance

– Store fulfillment operations

By connecting data across the entire order lifecycle, OneStock Business Intelligence helps you identify opportunities, optimize processes, and continuously improve the customer experience.

From project to profit

Omnichannel used to be a costly IT project. With Shopify and OneStock, it becomes a growth engine built on trust and conversion.

• Launch faster in new markets
• Deliver accuracy to every shopper
• Reduce cancellations through intelligent order routing
• Empower business users with control
• Keep every customer promise
• Access actionable KPIs out-of-the-box

The impact goes beyond technology, it’s about building a brand that customers trust, wherever and however they choose to shop.

Ready to scale?

Whether you’re a retailer expanding operations or a System Integrator delivering repeatable omnichannel solutions, the path is clear: Shopify + OneStock is built for the next generation of commerce.

Unified stock visibility. Intelligent orchestration. Promises you can keep.

The foundation of truly connected retail.