Exceptional omnichannel customer experiences

Delight your customers and outshine the competition with OneStock’s omnichannel solutions

Book a demo

Engaging experiences are built on OneStock OMS

20%

of online orders placed for 1-hour Click & Collect

faster fulfilment with Ship from Store

3,600

in-store appointments booked each month

Elevate your shopping experience to meet and exceed customer expectations

OneStock-Solution-ReserveAndCollect-unique01

Extensive product catalogue for improved discoverability and higher conversion rates

OneStock-Solution-ClickAndCollect-unique02

Minimise order cancellations with fewer stock errors and fulfilment delays

OneStock-WhyOneStock-DataAnalysis-benefits01

Improved customer satisfaction with a wide range of delivery and return options

In today’s highly competitive retail landscape, brands must offer more than just products or services – providing a memorable omnichannel customer experience is essential for success. OneStock’s Order Management System offers a range of omnichannel solutions that can help you attract new shoppers, build brand loyalty and keep customers coming back.

Enhance the customer journey with flawless fulfilment & total transparency

Improved product availability

With inventory visibility across your entire network, you can give customers access to your complete product catalogue, whether they’re shopping in-store or online. Stock buffers account for the possibility of missing or damaged items, preventing overselling and disappointing customers.

Dynamic delivery options

With a unified view of stock, locations and carriers, you can provide customers with detailed information on fulfilment options, timeframes and costs before they even get to checkout. This information is updated in real-time as cart contents change and order cut-off times pass to manage customer expectations.

Accurate order execution

Orders allocated to the optimal fulfilment location to meet the delivery promise, based on stock levels, location efficiency and carrier availability. The OMS ensures orders are processed quickly and accurately, while providing customers with estimated delivery times, tracking information and proactive updates if their order is delayed. This transparency and speed of service builds trust and enhances the overall shopping experience.

Reinvent your retail experience with digital in-store services

Premium customer service

An OMS enables premium store services, such as personal shopping appointments and clienteling. Store associates can manage team schedules and accompany customers through their entire shopping experience with comprehensive product, order and customer data to personalise recommendations.

Frictionless shopping

Our order management tools and workflows are configured to fit existing store processes, ensuring online order collections and product reservations are easy to manage and enhance with personalised cross-sell and up-sell recommendations, and a mobile POS to streamline checkout.

Easy in-store returns

Smooth returns are essential for customer satisfaction. Our OMS allows customers to return online orders in-store, offering convenience, personal assistance and immediate resolution, with a straightforward returns process that gives store teams an opportunity to turn a potentially frustrating experience into one that fosters trust and loyalty.

The OMS was a strategic priority. It is an important project that meets the challenge of combining the uniqueness and exclusivity of the brand with a high level of service and reliable delivery promises. We are merging the web and physical networks with the ultimate goals of customer satisfaction and improved profitability.