Order Management Systems: selling more and selling better
Sell more
Put a stop to stock-outs by selling products that, though unavailable online or in-store, are available elsewhere in your network, or by displaying the items in the process of being restocked
Sell better
Offer every possible purchase and return journey: Buy Online
Pick up In-store – Reserve Online
Try In-store – Buy Online
Return to the Store – Buy In-store
Return to a Mailbox
Pick up In-store – Reserve Online
Try In-store – Buy Online
Return to the Store – Buy In-store
Return to a Mailbox
Optimise your costs
Simplify and optimise your logistics operations:
Warehouse to warehouse,
warehouse to store operations and
Last mile delivery
Warehouse to warehouse,
warehouse to store operations and
Last mile delivery
An Order Management System (OMS) is the benchmark tool for omnichannel order management
Order Management Systems
Unified stock and order orchestration
An OMS centralises and optimises the management of customer orders – from order taking right through to receipt and collection. To do this, the Order Management System relies on two fundamental technologies:
Unified Stock
OneStock integrates stock data from all your source systems and all your stock points (warehouses, shops, drop-shippers, suppliers, etc).
The OMS then consolidates this stock and displays it on your various sales channels: website, marketplaces, in-store orders, etc.
This gives you greater flexibility in terms of stock and order management, and communication with consumers is also simplified.
The OMS then consolidates this stock and displays it on your various sales channels: website, marketplaces, in-store orders, etc.
This gives you greater flexibility in terms of stock and order management, and communication with consumers is also simplified.
Order Orchestration
Combining self-learning algorithms with highly customisable business rules, Order Orchestration allows orders to be directed in real-time to a given stock point. This is achieved by considering a number of different factors, including: geographical proximity, carrier lead times and rates, number of packages and shipping points, stock levels etc.
In this way, you can optimise your logistics flows according to your own criteria: profitability, delivery speed, CO2 impact etc.
In this way, you can optimise your logistics flows according to your own criteria: profitability, delivery speed, CO2 impact etc.
Omnichannel solutions integrated with Order Management Systems
It’s a simple fact: your customers want to be able to buy anywhere and have it delivered straight to them. The first mission of an OMS is to provide you with a unified view of all stock points. OneStock enables you to quickly deploy omnichannel solutions to provide a seamless customer journey. Two of our flagship solutions are:
Ship from Store
Eliminate your online stock-outs by using store stock to fulfil online orders.
Order in Store
Offer your customers the ability to buy all of your products in-store even if they are not available on the shelf.
Unified Click and Collect
Allow your customers to pick up their online purchases in the store of their choice – in standard or express times.
Returns Management
Simplify returns for your customers and staff. Generate footfall in-store by allowing online purchases to be returned to your stores.
Why choose OneStock Order Management Systems?
SaaS platform that is updated monthly
Simplest omnichannel solutions to integrate on the OMS market
User and business oriented orchestration rules
Access to all of our omnichannel solutions via a single, ergonomic interface
Advanced business intelligence tool available for all omnichannel solutions
European technology, hosted in European data centres. Your customers’ personal data will never be transferred outside Europe
Team of experts in Order Orchestration to support you throughout the implementation of your OMS project
Find out more about OMS
FAQ
What is an Order Management System?
An Order Management System (OMS) – also known as order management software or a unified commerce platform – is a solution that manages and optimises customer orders. Regardless of the channel through which the order is placed, the OMS acts as a conductor from the time the order is placed to the time it is received by the customer.
How does an Order Management System work?
To enable retailers and manufacturers to perform optimally, an OMS relies on two fundamental technologies: stock unification and order orchestration.
What is stock unification and why is it important?
Stock unification consolidates data from all stock points (warehouses, shops, distributors, suppliers, etc.) in order to create a single view of stock. This unified stock is then made available to all sales channels (shops, mobile, web, marketplaces, social networks, call centres, etc.).
The unification of stock has several direct benefits:
● An exhaustive and reliable view of all available stock across the entire network
● A clear reduction in the unavailability rate
● Increased customer satisfaction
The unification of stock has several direct benefits:
● An exhaustive and reliable view of all available stock across the entire network
● A clear reduction in the unavailability rate
● Increased customer satisfaction
What is order orchestration and why is it important?
Order orchestration determines the stock point that is best able to handle the customer’s order while respecting both the Delivery Promise displayed and the retailer’s business challenges (economic, environmental, logistical).
Order orchestration has several direct benefits:
● An increase in turnover
● Better management of customer orders
● The possibility of maximising the benefits associated with various digital services (Ship from Store, Order in Store, etc.)
Order orchestration has several direct benefits:
● An increase in turnover
● Better management of customer orders
● The possibility of maximising the benefits associated with various digital services (Ship from Store, Order in Store, etc.)
What are the main stages of an order covered by an Order Management System?
An effective OMS covers the end-to-end journey of a customer order:
1. Consolidation and real-time updating of unified stock
2. Taking the customer order into account
3. Orchestration of the customer order
4. Payment and confirmation of the customer order
5. Dispatch of the order from the stock point
6. Returns management
1. Consolidation and real-time updating of unified stock
2. Taking the customer order into account
3. Orchestration of the customer order
4. Payment and confirmation of the customer order
5. Dispatch of the order from the stock point
6. Returns management
What digital solutions can be implemented with an Order Management System?
By first implementing stock unification and order orchestration, retailers can then integrate a multitude of digital (or omnichannel) solutions to:
– Save sales by combating product unavailability: Order in Store, Ship from Store, Future Stock
– Improve and enrich online customer journeys: Click & Collect, Delivery Promise, Returns Management, In-store Appointments
– Improve and enrich in-store customer journeys: Mobile POS, Order in Store, In-Store Returns
– Increase the efficiency of logistics operations: Scalable Store Fulfillment
– Save sales by combating product unavailability: Order in Store, Ship from Store, Future Stock
– Improve and enrich online customer journeys: Click & Collect, Delivery Promise, Returns Management, In-store Appointments
– Improve and enrich in-store customer journeys: Mobile POS, Order in Store, In-Store Returns
– Increase the efficiency of logistics operations: Scalable Store Fulfillment
Is an Order Management System only relevant to retail and B2C?
Not at all! Order Management Systems are indeed used by retail and B2C, but many of the solutions it enables are especially relevant for B2B and industry. For example, an OMS allows businesses to optimise stock management and warehouse processes, consolidate available stock on hand, and connect with 3PLs.
OneStock is already helping industry and B2B players manage their logistics issues.
OneStock is already helping industry and B2B players manage their logistics issues.
What are the benefits associated with an Order Management System?
Here is what we have seen from our customers:
● Faster stock clearance across the entire network of stock points
● Increased sales and margins
● Improved customer satisfaction
● An average 25% increase in web sales
● ROI achieved in only 4 months
● Faster stock clearance across the entire network of stock points
● Increased sales and margins
● Improved customer satisfaction
● An average 25% increase in web sales
● ROI achieved in only 4 months
Why should I choose OneStock over another Order Management System?
As a provider of omnichannel solutions since 2015, OneStock is the only OMS with so many customer success stories. We have always placed great emphasis on R&D to ensure that our solution has a roadmap that is in line with the expectations of our customers and, above all, of their own end customers.
To find out more, please visit our dedicated page or see our OMS in action by requesting a demo.
To find out more, please visit our dedicated page or see our OMS in action by requesting a demo.
