Order Management System
by OneStock

Think of our Order Management as your future…

Automate the allocation, fulfilment, tracking and communication involved in every existing and potential order, with full confidence that each one will be sent to the best point of stock for optimised order processing.

Optimise every interaction between customers (through any channel), stock (across any location), fulfilment teams (in stores or distribution centres) and carriers (for any delivery method).

Make your customer journey richer and more rewarding. Prevent stockouts in-store and online, and provide an accurate, reliable delivery promise with more fulfilment and return options.

OneStock’s Order Management System in action

Your OMS at the intersection among your sales channels, stock locations and delivery methods

OneStock’s Order Management System:
Functional architecture in a nutshell

OneStock’s Order Management System is a pure SaaS suite based on one core product: our Order Management Centre. This is your window into the internal operations of our OMS, supporting the entire order lifecycle, with a number of optional products and modules that enable omnichannel experiences.

OneStock OMS architecture

Main capabilities of OneStock’s Order Management System

Explore our omnichannel solutions

Why choose OneStock Order Management System?


SaaS platform that is updated monthly


Simplest omnichannel solutions to integrate on the OMS market


User and business oriented orchestration rules


Access to all of our omnichannel solutions via a single, ergonomic interface


Advanced business intelligence tool available for all omnichannel solutions


European technology, hosted in European data centres. Your customers’ personal data will never be transferred outside Europe


Team of experts in Order Orchestration to support you throughout the implementation of your OMS project

Our Solution is still one of the few certified-MACH OMS in the world



What is an Order Management System?

An Order Management System (OMS) is a software solution that manages, automates and optimises the entire order lifecycle. It encompasses order creation, stock allocation, order fulfilment, shipping and returns, ensuring orders are processed accurately, efficiently, and in line with customer expectations and business objectives.

How does an Order Management System work?

When an order is imported into the OMS, it follows a configurable lifecycle through state diagrams. The specific stages of the lifecycle may vary depending on factors such as whether it is a B2B or B2C order, the delivery method (home delivery vs. Click and Collect), and the sales channel (e-commerce vs. marketplace). The OMS handles the order from import to fulfilment, relying on company-wide inventory visibility to effectively orchestrate each order.

What is inventory visibility and why is it important?

Inventory visibility is a company’s ability to have a clear and accurate view of the stock available across its network. It involves consolidating detailed inventory information from each stock location, including warehouses, stores, suppliers and dropshippers, to create a unified view of stock. This visibility gives companies a comprehensive understanding of the stock available to sell for each sales channel and the information needed to optimise order costs and lead times.

What is order orchestration and why is it important?

Order orchestration is the process of selecting the optimal stock point to handle the sourcing and fulfilment of a customer order in an efficient and cost-effective manner. It analyses inventory and stock location characteristics to apply configured business rules with the goal of optimising each order’s processing to meet the customer delivery promise while minimising its cost.

What digital solutions can be implemented with an Order Management System?

An OMS gives businesses the inventory visibility, order management and fulfilment capabilities they need to integrate a multitude of digital solutions, including:
Ship from Store: Source and fulfil online orders from stock in stores
Order in Store: Place customer orders to be fulfilled by other stores or warehouses
Delivery Promise: Dynamically display accurate, reliable fulfilment times and costs pre-purchase
Unified Click and Collect: Purchase a product online and pick it up in-store
Reserve and Collect: Reserve a product online and try it in-store before checking out
In-store appointments: Book a specific time slot for an in-store personal shopping appointment online
Mobile POS: Check out anywhere in store via a mobile or tablet device
In-Store Returns: Return a product purchased online to a store

Is an Order Management System only relevant for retail and e-commerce?

While Order Management Systems are widely used in the retail industry, the solutions it enables are also relevant for B2B organisations. For example, an OMS allows businesses to consolidate available stock, connect with 3PLs, provide reliable delivery information, and optimise inventory management and fulfilment processes. OneStock has partnered with various B2B clients to help them transform their logistics operations, and gain a competitive edge through customer-centric solutions driven by market-leading consumer brands.

What are the key benefits of an Order Management System?

When implemented effectively, an OMS offers a range of benefits for businesses:
Accelerated sales growth through improved product availability and fulfilment services
Increased profitability and rapid ROI due to optimised order processes
Faster fulfilment with higher accuracy and lower costs
Enhanced omnichannel services for a competitive customer experience
Higher employee engagement for improved job satisfaction & retention
Better sell-through minimising discounting and residual stock
Reduced waste and carbon emissions throughout the supply chain

Why should I choose OneStock over another Order Management System?

OneStock is Europe’s leading OMS used by 80+ retailers, e-commerce brands and B2B organisations in 25 countries. Our advanced Distributed Order Management solution is built on modern and flexible MACH principles (Microservices, API-First, Cloud-Native SaaS, Headless) so you can adapt quickly to changing market dynamics and future-proof your tech stack with best-in-class solutions. Our user-centric interface and no-code approach ensure high adoption rates with low IT input.