Customer Success & Support
A team of experts committed to your OMS success
At OneStock, we understand that the success of our customers is the cornerstone of our business. We are dedicated to helping our clients achieve their goals and unlock their full omnichannel potential by putting at our their disposal our Success Team’s expertise.
How we set our customers up for success
Strategic business reviews
As part of our standard contract, our Success Team meets every customer for a minimum of two Strategic Business Reviews each year to comprehensively analyse their OMS performance and fine-tune their strategic roadmap.
Our Success Team explores the data available in our BI Suite to help customers make informed decisions. We closely monitor KPIs like cancellation rates (aiming for <2%, in line with OneStock best practices), order split analysis and stock location efficiency, and meticulously assess the data to identify areas for improvement, whether it’s inefficient processes or bottlenecks in fulfilment, and offer our strategic recommendations.
User group events
Knowledge-sharing is important. We organise user group events called OneStock Connect, which allow our clients to have direct access to our product team, engage with peers, exchange insights and discuss best practices.
24/7 support to keep your business running smoothly
In omnichannel commerce, challenges don’t adhere to a 9-to-5 schedule. Problems can arise at any time, and the ability to address them swiftly can make all the difference. Even on a busy holiday weekend, OneStock’s dedicated support team is available around the clock, ready to provide immediate assistance to our clients when they need it most.
Technical issues can disrupt operations and impact the bottom line. OneStock is committed to resolving critical issues efficiently. With 24/7 support, our clients can rest assured that any problems they encounter will be addressed promptly.
Order management can be complex, especially when dealing with large inventories and multiple sales channels. Our support team consists of experts who are well-versed in the intricacies of the OMS. They can provide expert guidance, helping to make the most of the platform and overcome any obstacles.
OneStock team values: we are committed to your success
Our team has extensive knowledge and experience in the OMS industry. We leverage this expertise to guide our clients in making informed decisions, implementing best practices and overcoming challenges effectively.
We view our relationship with our clients as a partnership. We work closely with your team to understand your unique business needs, objectives and challenges. By fostering open and continuous communication, we can tailor our solutions to meet your evolving requirements.
The OMS landscape is ever evolving. We are committed to staying at the forefront of industry trends and technological advancements. This commitment allows us to proactively update our solutions and provide ongoing support, ensuring that our clients remain competitive in their respective markets.