Longchamp chooses OneStock to roll out omnichannel experiences worldwide
Longchamp, the Parisian fashion house is deploying OneStock’s Distributed Order Management platform to optimise their customer experience in 80 countries and 325 points of sale across EMEA, US and APAC.
OneStock is delighted to announce the launch of its strategic partnership with Longchamp, the renowned Parisian fashion house. This collaboration aims to decommission and replace their current OMS setup and support Longchamp’s ambitious omnichannel growth ambitions.
Faced with increasing complexity driven by its expansion, the brand behind the iconic “Le Pliage” bag has chosen OneStock to manage intelligent order allocation and optimise the customer experience across all sales channels.
Longchamp is relying on the OneStock platform to accelerate its international expansion through the launch of new sales channels, while delivering a smoother customer experience based on the rollout of new services and more reliable delivery estimates.
The solution enables the brand to manage the specific requirements of each market while maintaining global consistency in its service promise, strengthening its positioning as an international Parisian fashion house.
Improving order processing to drive operational excellence
Implementing OneStock allows Longchamp to strengthen its omnichannel services (unified Click & Collect, Ship from Store, returns management), smoothing both physical and digital customer journeys. The solution’s open, modern, API-based architecture integrates seamlessly into Longchamp’s existing technology ecosystem.
