Customer Success OMS
We’re dedicated to helping you achieve success with your OMS

OneStock is more than a leading Order Management System. We’re an innovative, results-driven team of experts committed to one outcome: our customers’ success


Our latest customer success stories


less split orders by
redesigning orchestration rules
B2B customer


reduction in costly split orders with improved orchestration rules
B2B customer


faster order fulfilment in-store using push notifications
Beauty customer

From now on, our sales team can take advantage of off-peak trading hours to fulfil online orders. And to encourage them, each package shipped is counted as an additional sale towards their targets! The new processes have been adopted quickly and easily by staff and we are very pleased with the results we’ve seen to date.
Portrait Kate Holt

Kate Holt

Omnichannel Director
Strategic Business Reviews

Minimum of 2 per year to analyse your OMS performance and optimise your roadmap

+ user group events to discuss best practice
Optimisation Plan 

Monitoring of the cancellation rates (<2% at OneStock), order split analysis, stock location and performance

Increase OMS profitability
Data Hub

Dedicated data experts to understand new business opportunities or clarify pain points

Analyse new growth scenarios

Your long-term business partners

OneStock’s Customer Success team is responsible for the long-term development of customer relationships and combines business, technical and commercial skills to provide the best possible support to OneStock’s users. We understand, respond to and anticipate our customers’ needs to offer them the best possible omnichannel experience and guarantee their satisfaction.


Endless optimisation

Optimise your OMS configuration after Go Live. Monitor the efficiency of your omnichannel scenarios, store processes and performance.


Qualified experts

Benefit from OneStock’s expertise and its customers’ best practices. Deep-dive into business concerns with our data scientists.

Increase your revenue

Imagine new supply chain routes, combinations and stock allocation plans. Offer your customers the latest omnichannel services.

From order orchestration to cancellation reasons, our analysts share our solution’s best practices to support your omnichannel strategy’s management. Our job is to optimise our clients’ sales and margins, make life easier for their sales staff in the field and ultimately increase the satisfaction of the end consumer.
Portrait Aurélie Launay Abert

Aurélie Launay Abert

Head of Customer Success OMS