Customer Success OMS
We’re dedicated to helping you achieve success with your OMS
OneStock is more than a leading Order Management System. We’re an innovative, results-driven team of experts committed to one outcome: our customers’ success
Our latest customer success stories
less split orders by
redesigning orchestration rules
B2B customer
reduction in costly split orders with improved orchestration rules
B2B customer
faster order fulfilment in-store using push notifications
Beauty customer
Strategic Business Reviews
Minimum of 2 per year to analyse your OMS performance and optimise your roadmap
Optimisation Plan
Monitoring of the cancellation rates (<2% at OneStock), order split analysis, stock location and performance
Data Hub
Dedicated data experts to understand new business opportunities or clarify pain points
Your long-term business partners
OneStock’s Customer Success team is responsible for the long-term development of customer relationships and combines business, technical and commercial skills to provide the best possible support to OneStock’s users. We understand, respond to and anticipate our customers’ needs to offer them the best possible omnichannel experience and guarantee their satisfaction.
Endless optimisation
Optimise your OMS configuration after Go Live. Monitor the efficiency of your omnichannel scenarios, store processes and performance.
Qualified experts
Benefit from OneStock’s expertise and its customers’ best practices. Deep-dive into business concerns with our data scientists.
Increase your revenue
Imagine new supply chain routes, combinations and stock allocation plans. Offer your customers the latest omnichannel services.
