In-Store Appointment Offer a preferential experience to your customers thanks to personalised In-Store Appointment
Re-imagine in-store experiences with our solution specially designed for retail and triple the value of the average basket. In just a few clicks your customers can book an in-store appointment online and at the time of their choice. The simplicity of 24 hour access to the store appointment schedule considerably increases the number of appointments booked. The store then confirms the appointment with one click and our software automatically sends a confirmation email and SMS reminder.
Fully customisable, this solution fits and adapts to your business.
In-Store Appointment: offer your online customers a preferential in-store experience
There are many advantages which come with this solution: increase the average basket, create a personalised and long-term relationship with your customers, save time thanks to the booking software, expand your customer database, etc.
Check out some of these benefits:
Release sales staff from one of the most time-consuming tasks
Increase the value of your customers' baskets
Attract more customers into store
Enrich the shopping experience of your brand
Use a customisable solution that responds to your business needs
Decrease the number of customers who are a "no-show" on the day
Concretely, how does the In-Store Appointment work?
Easy to use for your customers and for your sales staff, take an in depth look at this tailor-made service.
The customer can book an appointment on your site in a few seconds.
During this stage, your sales staff can better prepare for the appointment thanks to a personalised contact form that has been populated by the customer (reason for the appointment, time required, customer size, age-bracket, eye colour, hair colour, skin tone, etc.).
The experience is made even easier for your client, as they are able to select a store offering this service thanks to geolocation. In a few seconds the appointment is made based on the time slots you offer!
The selected store receives the appointment request.
Your sales assistant accesses appointment requests on an ergonomic interface with all the information previously provided by the customer, and can confirm or cancel the appointment, or offer a new appointment time to the customer. The solution has an in-built option of sending an SMS and a reminder e-mail to the customer to avoid a "no-show".
Many features are available from this interface: your sales staff can take notes about the appointment or the customers’ needs, scan items the customer has bought, both liked and disliked, and receive suggestions for items based on the customer’s choices. You can also send a personalised thank you message to your customer by email after the appointment to strengthen the customer brand relationship.
extra appointments scheduled thanks to this 24 hour service.
the average basket value in multiplied by 3 thanks to vendors advices.