Why is data analysis mandatory in the use of Order Management Systems?
9 min

Why is data analysis mandatory in the use of an Order Management System?

Successful omnichannel operations require more than just implementing innovative services—these services must be supported by insightful data analysis to stay ahead of the competition.

OneStock’s Business Intelligence Suite (BI Suite) is a robust tool meticulously designed to elevate the analysis and understanding of omnichannel order management.

In this blog post, we explore why data is indispensable for upgrading your Order Management System (OMS) and delve into the comprehensive benefits offered by OneStock’s BI Suite.

I. Business Intelligence Suite overview

i. Importance of insights in optimising sales & managing costs

The core of any successful retail operation lies in its ability to optimise sales and manage costs effectively. OneStock’s Business Intelligence Suite acts as a strategic ally in this pursuit. By providing comprehensive insights, businesses can track various cost-related metrics, such as order preparation times and carrier performance. This not only facilitates a granular understanding of operational expenses but also enables the identification of specific areas where costs can be reduced or optimised.

The actionable nature of the insights derived from the BI Suite translates into improved profitability. Retailers gain the ability to make data-driven decisions that positively impact the bottom line. Understanding the intricacies of cost structures empowers businesses to streamline processes, increase operational efficiency, and ultimately boost sales, thereby achieving a delicate balance between revenue and costs.

ii. Rapid analysis & understanding of omnichannel order management

In omnichannel retail, agility is paramount. OneStock’s BI Suite stands out for its capacity to provide rapid analysis and understanding of omnichannel order management. Real-time insights, coupled with pre-built reports covering crucial business indicators, empower organisations to make swift and informed decisions.

This speed of analysis becomes a competitive advantage. With a holistic view of order management, stock points, items and delivery promises, businesses can adapt to changing market dynamics with agility. This not only enhances operational efficiency but also allows for proactive measures, addressing potential challenges before they escalate. The Business Intelligence Suite becomes a compass, guiding retailers through the complexities of omnichannel operations with precision.

iii. Role of data in identifying areas for enhancement

Data, in its raw form, holds the key to unlocking potential areas for enhancement. OneStock’s BI Suite transforms data into actionable insights, becoming a strategic tool for continuous improvement. The suite facilitates a nuanced analysis of various aspects of order management, shedding light on areas that require attention and enhancement.

By leveraging the BI Suite, businesses can gain insights into order cancellations, preparation times and delivery promises. This not only allows for reactive problem-solving but also forms the foundation for proactive enhancements. The suite’s ability to track the evolution of time spent on each order preparation step, reasons for order cancellations, and differences between estimated and actual delivery times provide a comprehensive understanding of the order management process.

II. Why implement the Business Intelligence Suite?

The implementation of OneStock’s Business Intelligence Suite isn’t just a strategic choice; it’s a necessity for businesses to thrive. This section explores the pivotal reasons behind the adoption of the BI Suite, focusing on how it contributes to improved profitability, facilitates ROI evaluation and offers a competitive edge through benchmarking.

i. Improved profitability

1. Tracking cost-related metrics

At the heart of improved profitability lies the ability to dissect and understand cost structures comprehensively. The Business Intelligence Suite becomes a financial compass, allowing organisations to track essential cost-related metrics with precision. From order preparation times to carrier performance, the suite provides a granular view, enabling businesses to identify areas where costs can be optimised or reduced.

The real-time tracking of these metrics not only enhances financial visibility but also serves as a catalyst for strategic decision-making. Retailers armed with such insights can make informed choices that positively impact the bottom line, fostering a culture of financial prudence and operational excellence.

2. Identifying areas for cost reduction and optimisation

The BI Suite’s prowess extends beyond tracking metrics; it empowers businesses to identify specific areas for cost reduction and optimisation. By delving into the intricacies of order management processes, retailers can pinpoint inefficiencies, streamline operations and minimise unnecessary expenses.

This targeted approach to cost reduction contributes directly to improved profitability. The BI Suite transforms data into actionable insights, providing a roadmap for organisations to enhance efficiency, reduce operational costs and ultimately bolster their financial standing in the competitive retail landscape.

ii. Evaluating ROI in omnichannel operations

1. The dynamic nature of omnichannel strategies

Rather than taking a one-size-fits-all approach, OneStock’s BI Suite recognises the dynamic nature of retail operations and offers a multifaceted lens to benchmark, evaluate and evolve omnichannel strategies.

It provides a comprehensive view of relevant reports and key performance indicators (KPIs) that adapt to changing business objectives and market dynamics, becoming an ally for businesses in navigating the complexities of omnichannel operations.

2. Relevant reports & KPIs for ROI assessment

Measuring Return on Investment (ROI) is not a static process; it requires continuous assessment and optimisation. OneStock’s BI Suite offers a repository of relevant reports and KPIs specifically tailored for ROI assessment in omnichannel operations. From understanding the success of different services to evaluating the performance of the OMS and its various components, the BI Suite provides a holistic view.

This dynamic approach to ROI assessment enables businesses to stay agile in the face of changing market conditions. By leveraging real-time insights, organisations can adjust their strategies promptly, ensuring that investments yield maximum returns in the ever-evolving omnichannel landscape.

iii. Benchmarking for competitive edge

1. Highlighting areas for continuous improvement

The competitive edge gained through benchmarking is not just about comparison; it’s a catalyst for continuous improvement. The BI Suite’s benchmarking capabilities go beyond showcasing performance—it illuminates the path forward. By highlighting areas for improvement, organisations can strategically allocate resources, refine processes and ensure they remain at the forefront of the industry.

III. Expert testimonial

Hafid Idoufkir, Procurement & Retail Stock Manager at Petit Bateau, shares his firsthand experience with OneStock’s Business Intelligence Suite and explains how the solution provides a real-world perspective on the transformative impact of OneStock OMS on operational excellence.

i. Hafid Idoufkir’s testimonial from Petit Bateau

Hafid Idoufkir’s perspective: “Petit Bateau have witnessed a transformative shift in our operations with the integration of OneStock’s Business Intelligence Suite. Today, the brand can no longer imagine navigating the complexities of omnichannel retail without this powerful tool.”

The BI Suite has guided them through the intricacies of order management with precision. The real-time insights provided by the suite allows Petit Bateau to make data-driven decisions swiftly, optimising processes and, ultimately, enhancing the overall customer experience.

One aspect that stands out is the suite’s ability to track various cost-related metrics. From order preparation times to carrier performance, the BI Suite has empowered them to identify areas for cost reduction and optimisation, leading to improved profitability.

What sets the BI Suite apart is its turnkey analytics approach. Unlike many OMS solutions in the market, it doesn’t merely offer services; it provides a comprehensive analytics tool. This reinforces OneStock’s position as a strategic partner, underscoring the relevance of the solutions across diverse business functions.

In a rapidly evolving industry, having a tool that adapts to change is crucial. The BI Suite, powered by SiSense, not only marries cutting-edge data analysis functionalities but also presents insights in an intuitively designed interface. This ensures that the team can easily understand and act upon the information provided, contributing to agility in responding to market dynamics.

In summary, the Business Intelligence Suite has been a game-changer for Petit Bateau. It’s not just a tool; it’s an indispensable asset that has propelled operations to new heights.

ii. Emphasising the essential role of the BI Suite in real-world operations

Hafid Idoufkir’s testimonial illustrates the indispensable role that OneStock’s BI Suite plays in a retailer’s operations. For Petit Bateau, it has become their compass, guiding them through the complexities of omnichannel retail.

1. Precision in decision-making

The BI Suite’s real-time insights enable precision in decision-making, allowing businesses to adapt swiftly to changing market conditions. This precision is not just a luxury but a necessity in an industry where agility can make the difference between staying ahead and falling behind.

2. Driving profitability through cost optimisation

The BI Suite’s ability to track cost-related metrics makes it a valuable tool for driving profitability by identifying areas for cost reduction and optimisation. It transforms data into actionable insights that, when implemented, contribute directly to the financial health of the business.

3. Turnkey analytics & strategic partnership

As a turnkey analytics tool, the BI Suite sets OneStock apart from many OMS solutions in the market. The suite isn’t just an add-on; it’s an integral part of the solution, reinforcing OneStock’s role as a strategic partner. The BI Suite’s relevance across various business functions makes it a cornerstone in the pursuit of operational excellence.

4. SiSense: Combining innovation with intuitive design

SiSense, the technology behind the BI Suite, underscores OneStock’s commitment to innovation. SiSense’s cutting-edge data analysis functionalities combined with an intuitively designed interface ensure that the insights provided by the suite are not just powerful but also accessible. This combination of innovation and usability contributes to the suite’s effectiveness in real-world operations.

Hafid Idoufkir’s testimonial serves as a testament to the tangible impact of OneStock’s BI Suite on real-world retail operations. It’s not just a tool for data analysis; it’s a catalyst for transformation, driving precision, profitability and strategic partnerships. As we navigate the intricate landscape of omnichannel retail, the BI Suite emerges as an indispensable asset, shaping the success stories of businesses like Petit Bateau.

OneStock’s Business Intelligence Suite transcends the traditional role of analytics tools. It has become a strategic partner for retailers, offering insights that go beyond the numbers, enabling retailers to navigate the intricate landscape of omnichannel order management with confidence and precision.

To learn more about OneStock’s BI Suite, see our dedicated page here.

Further reading