An OMS is the key to unlocking efficiency
5 min

Unlocking efficiency: How does an OMS streamline order processing?

Today’s business environment requires retailers to constantly search for innovative solutions to improve the efficiency of order management processes. Order Management Systems (OMS) are essential tools for businesses of all sizes that sell across multiple channels, enabling them to keep up with customer demand for quick and accurate order fulfilment.

An OMS can help you streamline your order processing workflow, improve accuracy, increase operational efficiency and enhance customer experience.

The crucial role of an OMS 

An OMS acts as a central hub for all of your order data. It connects to your e-commerce platform, marketplaces and fulfilment centres to automate the order processing workflow.

When a customer places an order, the OMS receives the order information, checks inventory levels to ensure that the order can be fulfilled and automatically routes it to the appropriate fulfilment centre. Once the order is fulfilled, the OMS updates the order status to send the customer a shipping confirmation email.

Benefits of using an OMS

There are many operational benefits to using an OMS, including:

  • Increased efficiency: An OMS can automate many of the manual tasks involved in order processing, such as inventory checking, order orchestration and shipment tracking. This can free up staff to focus on more strategic tasks.
  • Improved accuracy: An OMS can help to reduce errors in the order processing workflow. For example, the OMS can automatically check stock levels.
  • Increased visibility: An OMS provides you with a real-time view of all your orders, regardless of where they are in the fulfilment process. This can help you to identify and resolve any issues quickly.
  • Better customer service: An OMS can help you improve your customer service by providing customers with accurate order status updates and shipping information.

How OneStock OMS improves efficiency

OneStock is a leading OMS solution that can help you to streamline your order processing and improve efficiency. OneStock offers a wide range of features, including:

  • Inventory management: One of the central features of OneStock is its ability to create a single, real-time view of inventory across all sales channels. This means that businesses can ensure product availability, reduce stockouts and prevent overstocking issues. Having a unified inventory system enables companies to provide accurate information to customers regarding product availability and delivery times, leading to increased sales and enhanced customer satisfaction.
  • Order orchestration: OneStock uses intelligent algorithms to route orders efficiently. It considers factors like product location, stock levels and shipping costs to determine the most cost-effective and timely fulfilment method. This dynamic order orchestration ensures that orders are fulfilled from the optimal location, minimising shipping costs and delivery times.
  • Advanced Ship from Store capabilities: To cater to customer demands for faster deliveries, OneStock allows retailers to leverage their store network in the fulfilment process. By turning your physical stores into mini-distribution centres, and routing online orders to be fulfilled by a local store, retailers can reduce shipping costs and increase speed of fulfilment.
  • Returns management: Handling returns can be a cumbersome process for retailers. OneStock streamlines this process with a comprehensive returns management system. It automates return authorisations, tracks the status of returned items and ensures that returned products are efficiently reintegrated into available inventory.
  • Advanced analytics & reporting: To make data-driven decisions, OneStock offers advanced reporting and analytics tools. Retailers can gain insights into their order fulfilment processes, sales performance and customer behaviour, allowing them to optimise their operations and adapt to changing market conditions.

If you’re looking for a way to streamline your order processing and improve operational efficiency, an OMS like OneStock is a great solution. OneStock can help you to save time and money, while also improving your global service level.

Further reading